Supra eKEY Reviews – Page 11
2/5 rating based on 123 reviews. Read all reviews for Supra eKEY for iPhone.
Supra eKEY is free iOS app published by UTC Fire & Security Americas Corporation Inc
Supra EKEY
Daniel Weissing
I have been waiting to speak with someone for 49 minutes and counting! Last time was over an hour. TERRIBLE CUSTOMER SERVICE.
Sad there's no other option
Buccs19
The "above average wait time of more than 15 minutes" is just that, the average! Technical support will take you forever so pray you're not with a client when you need it. The supervisor, Randy, left me more anti-EKEY then when I got on the phone with him. Smh.
Reset phone every time to use this.
TEXAS FOREVER!
The Supra eKEY app succeeds magnificently in one area: making you look incredibly unprofessional. I can get over the UI being ugly; fine, it's just a tool to open doors. What's entirely unacceptable is the app refusing to communicate with lock boxes until you hard reset your iPhone. This has been a consistent problem with the eKEY app and is not being fixed. Time is valuable in the real estate industry, I prefer not to waste it paying for a terrible product that doesn't work. iPhone 7, latest iOS release.
Horrible service, doesn't work, do not buy
MrScott123
Do not use Supra. I am using lock boxes now! Horrible service, key fob doesn't work most of the time. On the phone for 20 minutes and cannot get anyone to answer from customer service.
Best App for Realtors
Realtor in SLC
This is a slick app and I love all the features. I would recommend it to other agents. I have found that the only reason it doesn't work for people is because of user error, not the app.
No reason it should need my location in the background
Josh_1717
There's no reason this app should always need my location. There needs to be a setting so it only can access your location "while using" the app like every other app. Review will remain at 1 star until that setting is added.
Ignore every single negative review
Retroprty
This app is WONDERFUL! I have had literally 0 issues with it, it works immediately and the updates take about 2 seconds. I was hesitant to get the app after reading all the negative reviews, and I don't ever write reviews for apps, but I felt this one needed someone to speak out on its behalf and let everyone know that it works exactly as expected, with 0 issues. Please don't let the other negative comments sway you into not getting this app. I also spoke to the realtor association in my city and the representative there also said she's never had any realtor call and say they had any issues with the app. Choose this over the Supra remote simply because it's conveniently built into your phone and takes seconds to unlock any door, so you don't have to carry an additional device with you, and I believe it's cheaper too. Overall, a win win! Thank you for creating a great application that actually works Supra! ❤