SimpliSafe Home Security App Reviews – Page 8
5/5 rating based on 150 reviews. Read all reviews for SimpliSafe Home Security App for iPhone.
SimpliSafe Home Security App is free iOS app published by SimpliSafe, Inc.
Text message from too much number
emily1233456678900
I love the system but it would get 5 stars if the text alert is same number every time, it’s kind of a noise when I receive different text # when arm/ disarm. I wish it is same number every time.
DIY my butt!
Bofh03
So far, not so good with customer support. I have an all wireless doorbell and the SimpliSafe doorbell requires wired connection. No big deal, right? So I bought wire, transformer and analog chime (saw reports that digital chimes don’t work with this doorbell). I had a few wiring questions. Most doorbell installation is just a simple loop. This did not work at first so I asked for a wiring diagram and chime/transformer voltage recommendation. After 3 emails back and forth SimpliSafe threw up their hands and told me to hire an electrician. So a DIY alarm provider is telling me to hire an electrician because they do not know their own product well enough to walk me through the requirements? I was not asking them to troubleshoot my issue, I just wanted to know the voltage requirements for the transformer and chime and a wiring diagram for a new install. I eventually figured it out myself but this is not the makings of a good customer experience.
Great system you own forever
Jojo.joss
I’ve used other alarm companies in the past and hate the contracts. I’ve had issues with connection and equipment and they never help. SimpliSafe on the other hand has great costumer service, the equipment works great, and the monthly fee is very affordable even with the app option in comparison to $30-$40 you pay with other companies. Will never switch back to anything else.
Love SimpliSafe... but not the update
Morgan Jo
I’ve had SimpliSafe for about 8 years. The app has always been rather elementary and basic... but I didn’t mind. It was at least accurate. Not sure if it’s cause my security system is the old system or what, but the app is now totally unreliable since the last update. It says it’s currently in ‘Away’ mode even thought it has been disarmed for about 17 hours. Sort of makes the deluxe monitoring package irrelevant. I’m paying $10 more to be able to control it from my app and see when my husband and neighbors disarm the system. Hope they’re not trying to phase out my system cause they want me to buy the new one... I’ll just cancel it all before I go buy a new system.
Just as promised
Alwaysdieting
Installation was so easy. We feel so much safer and will have more peace of mind when traveling.
Exceeded my expectations
work_to_live
I’m an Engineer, so I was a little concerned that it might be overly simplified in order to keep setup straight forward, when In fact, it’s just the opposite. The basic configuration allows for a very simple setup that will satisfy 95% of the users. For those that want to fiddle with it, you have the option to modify operational parameters on a sensor by sensor basis. For example, The non monitored wired alarm I also have had problems in my garage, forcing me to purchase a sophisticated PIR/radar detector. I installed the SimpliSafe motion detector in that location and set it up to only send alerts to me instead of alarming the system. That allows me to gain confidence with the location before taking it live. That’s just one example of the flexibility you’re afforded. I’m also impressed with the monitoring speed. I moved one of my motion detectors, and wanted to verify it’s performance so I put the system in test mode. My phone rang almost instantly, couldn’t have been more than 2 seconds, and to my surprise it was the monitoring company informing me that they received a test signal. They stayed on the line explaining test mode options, and thanked me. Customer support has always been easy to reach, and extremely helpful as I delved into some of the features that very few people will ever get into.
Tech Support
AZ Stallion
Kudos to John! Great customer service and tech support helping me get my iPhone app working again! Love Simply Safe!