SharkClean Reviews

Some issues with app

BKY4659

I bought my Shark cleaning system 2 weeks ago and it cleans wonderfully. The scheduling is fine. Controlling the robot works. But i cant complete my profile or register my robot through the app. It just says there has been an error when i try to complete.

Will not let me save or register

Thecarlymarie

I’ve tried countless times to save changes & register my robot just tells me something went wrong w the app. So I can’t register it or anything really the app is pointless

Won’t show go to dock

Cillastar

This app started out great but now when the shark is cleaning I can no longer see the button to send it back to it dock. Also it will say shark charging on deck when in reality it cleaning. I called tech support which I was on the phone for over an hour, got transfer like 4 times. Each person I talk to didn’t even speak English correctly and couldn’t understand them. I return the vacuum because I had to many problem.

The app does not work

Aaaaaasaaaaagsubdjbdibdyfxhy

I am stuck in a loop asking me to confirm my email then go to the app then go to email to confirm etc. Frustrated.

Interesting bot

TruD@T

Nice robot. Cute app. They have much work to do to make this a great app, like schedules for each room, bot location on the map (to see if it got off path due to unlevel floors/rugs), how to map multiple floors, newly scanned areas or obstructions on the map in a different color, and to be able to select 5sqft spots on the map to be cleaned first. I look forward to a robust user experience and better Alexa communication for cleaning of specific rooms.

Can’t register

jgivgarr

I see other users are having the same issue. It won’t confirm my email. Please fix!

App/vacuum issues

JoeJackson31

With this being a “smart vacuum” and paying a pretty penny I feel that it’s lacking some of the smart features and I’m paying for a really cool looking vacuum! I love this vacuum to say the least, but the app I am rarely ever able to control the vacuum from my phone(the start clean, head to dock, and suction type). Not sure as to why that is an issue, also the mapping it doesn’t seem to be the vacuum having the issues. Seems as if the app and the software are just not on the same level. Also I do not understand and actually I laugh sometimes when the vacuum is banging against the dock like it’s not there. This app needs some serious work over! With time I do feel it will get better, love the vacuum but the app and the software is terrible. The mapping is another issue, again I’m beating a dead horse, example of this issue; vacuum is mapping out my apartment vacuum goes into the bathroom daily, vacuum does not show there is a bathroom, I also don’t want to waste my time trying to erase and redo the map because it will take more than 4 weeks to get an apartment of 645sqft to redo.

Horrible

hamman2003

Very disappointed in this app, I even spoke to a tech and it would not stay working. What a waste of my money

Awful mapping. Terrible support.

Chris D....

We’ve run our Shark IQ 33 times over 21 hours and the map of our house is still not finished and has been getting worse. The main problem is the robot goes to the same side of the house EVERY TIME. Not once has it went to the other side of the house first. The battery (even on eco mode) runs low before it makes it to the other side (all but 3-5 times) so the rooms that we need to clean the most never get mapped. I’ve gone as far as to remove most of the furniture in the side it goes to every time to help speed up the process, but still nothing. I’m not a programmer, but it baffles me as to why it doesn’t alternate the direction it searches in while mapping. Seems like common sense to me. I called Shark and the only option they gave me was to reset the map. 6 days of constantly baby sitting and having all the lights on in our house, running as often as possible, for nothing. I’d return immediately if I could, but we used gift cards and we don’t need $400 in store credit at bed bath and beyond. I can’t even tell if it cleans well because we have to run it in the lowest power mode so that it can attempt to map the house! So the actual cleaning may not be up to par, but I don’t know. I should’ve listened to all the negative reviews online. The software of this robot is excessively poor. The Roomba self emptying robots can’t possibly be this bad.

I want to love it.

Spod4521

The app now shows it has cleaned my entire house when all it is doing is going around the perimeter of rooms and returning to the base thinking it is done. Come on for this much money this thing needs to be better. Since the update I can’t ever connect to my robot. Constantly restarting. Please fix. Update: now the robot totally dies before even getting close to the room the dock is in. I have deleted my maps a second time and it just keeps cleaning the same room repeatedly. The app says the robot is at 100% but after cleaning doe 40 min that is completely inaccurate. So far not impressed with the mapping at all. It does 3 passes in a room and then goes into the next room and does about the same. It keeps going over the edge of my stairs and getting stuck. It also NEVER cleans and resumes in fact half the time it stops with 40% battery. Yes ALL the lights are on in my house and I have cleaned the sensors and gotten 0 help from support. Where it does vacuum it does great and gets under places that never get vacuumed. This needs to be fixed.

SharkClean Reviews – Page 2