Awful mapping. Terrible support. – SharkClean Review

We’ve run our Shark IQ 33 times over 21 hours and the map of our house is still not finished and has been getting worse. The main problem is the robot goes to the same side of the house EVERY TIME. Not once has it went to the other side of the house first. The battery (even on eco mode) runs low before it makes it to the other side (all but 3-5 times) so the rooms that we need to clean the most never get mapped. I’ve gone as far as to remove most of the furniture in the side it goes to every time to help speed up the process, but still nothing. I’m not a programmer, but it baffles me as to why it doesn’t alternate the direction it searches in while mapping. Seems like common sense to me. I called Shark and the only option they gave me was to reset the map. 6 days of constantly baby sitting and having all the lights on in our house, running as often as possible, for nothing. I’d return immediately if I could, but we used gift cards and we don’t need $400 in store credit at bed bath and beyond. I can’t even tell if it cleans well because we have to run it in the lowest power mode so that it can attempt to map the house! So the actual cleaning may not be up to par, but I don’t know. I should’ve listened to all the negative reviews online. The software of this robot is excessively poor. The Roomba self emptying robots can’t possibly be this bad.
Review by Chris D.... on SharkClean.