Rent the Runway (RTR) Reviews – Page 2
5/5 rating based on 297 reviews. Read all reviews for Rent the Runway (RTR) for iPhone.
Rent the Runway (RTR) is free iOS app published by RentTheRunway
Tracking info never works
shdkrbwi
Why can I never track my orders via the app? It’s been months and the issue hasn’t been resolved. Frustrating
App needs improvement
Natkat100
RTR is a mixed bag. I’ve used it for five months and not sure if I will continue. The app is not user friendly. I selected items for my vacation, placed them in the bag and marked old items for return. I received a message that said: ITEMS ARE HEADED YOUR WAY AND WILL ARRIVE ON OCTOBER 13. October 13 came and went. I checked RTR and my items have not shipped yet because I need to confirm the shipment. Tell me, why does the app say that the items are headed my way if they are not ready for shipment yet and there is still another step I need to compete before the shipment is sent? The confirmation button was at the bottom of the page, not visible until you scroll down and easy to miss. I was so looking forward to wearing dresses on my vacation, but now I’ll have to stick to the two pairs of black running shorts that I own. Such a bummer.
Scam
Bhchfhbchnknn
I’ve tried to cancel my membership for MONTHS and they will not cancel it. I keep skipping the months and emailing them to no avail. Then I skipped this month and they charged my card 100 dollars and resumed My membership. The clothes are also sad and ugly. Nothing of what you see on advertisements is available and it’s all homely Middle Aged women’s blouses and dresses.
Buggy app & lots of poor condition clothes
Hollyn
I have a membership and have had both amazing experiences with RTR and absolutely trash experiences. The variability in condition and quality of items I receive is all over the place. Many of their items particularly ones that have been in their rotation for longer than a month or two I’ve had issues such as incredibly bad pilling and fading rips and glue on items that are more of what I would expect looking at clearance items at Goodwill. But beyond that the app has been super buggy for the last month to where I cannot send items back when I need or want to you without calling customer service which is an absolute nightmare. I have complained and brought this bug to the attention of RTR at least 10 different times over the course of the last month and they have apparently failed to really work to resolve the issue. I spend close to $200 a month on my membership and these two issues have made me seriously doubt if that is worth it any longer. Up until the last month I used to 110% believe this is a great service and product but now I am unsure and very unhappy.
Waste of time and money
NickiRus19
The inventory is terrible and so is the quality control. One dress had a tear in the slit. Another had not been dry cleaned, it smelled terrible. It also had not been pressed properly because the liner was horribly exposed at the slit. Don’t even try to depend on their “last minute shipment” for a replacement. By that time there’s nothing left to replace the item with. Maybe this is great for trying new clothes, but for a formal event you’ll just lose your money on this and have to go buy a dress in the end anyway. Just don’t use it.
Impressed!
gda85364
This was my first time ordering, I loved this option! The subject came up and that’s how I learned of your company. Your website was easy to maneuver and options galore. Will definitely be ordering again!!!
Perfect dress
belindathv
This dress was tts and very flattering! I’m 5’6 and it hit me just above the knee. Super comfy and not overly hot for velvet. Received a ton of compliments