App needs improvement – Rent the Runway (RTR) Review

RTR is a mixed bag. I’ve used it for five months and not sure if I will continue. The app is not user friendly. I selected items for my vacation, placed them in the bag and marked old items for return. I received a message that said: ITEMS ARE HEADED YOUR WAY AND WILL ARRIVE ON OCTOBER 13. October 13 came and went. I checked RTR and my items have not shipped yet because I need to confirm the shipment. Tell me, why does the app say that the items are headed my way if they are not ready for shipment yet and there is still another step I need to compete before the shipment is sent? The confirmation button was at the bottom of the page, not visible until you scroll down and easy to miss. I was so looking forward to wearing dresses on my vacation, but now I’ll have to stick to the two pairs of black running shorts that I own. Such a bummer.
Review by Natkat100 on Rent the Runway (RTR).