Buggy app & lots of poor condition clothes – Rent the Runway (RTR) Review

I have a membership and have had both amazing experiences with RTR and absolutely trash experiences. The variability in condition and quality of items I receive is all over the place. Many of their items particularly ones that have been in their rotation for longer than a month or two I’ve had issues such as incredibly bad pilling and fading rips and glue on items that are more of what I would expect looking at clearance items at Goodwill. But beyond that the app has been super buggy for the last month to where I cannot send items back when I need or want to you without calling customer service which is an absolute nightmare. I have complained and brought this bug to the attention of RTR at least 10 different times over the course of the last month and they have apparently failed to really work to resolve the issue. I spend close to $200 a month on my membership and these two issues have made me seriously doubt if that is worth it any longer. Up until the last month I used to 110% believe this is a great service and product but now I am unsure and very unhappy.
Review by Hollyn on Rent the Runway (RTR).