NissanConnect® EV & Services Reviews – Page 5
2/5 rating based on 200 reviews. Read all reviews for NissanConnect® EV & Services for iPhone.
NissanConnect® EV & Services is free iOS app published by Nissan North America Inc.
Remote climate control totally unreliable
Kev Scout
After collecting our luggage after a 2.5 flight, I was pleased that I remembered to open this app and turn on the Climate Control so that our 2 year old and 4 year old kids, not to mention my wife and I, would have a heat respite waiting for us when the shuttle arrived at airport parking. Instead, we arrived to an oven. The outside air was registering on the dash as 104° and the interior was probably hotter. Melt-downs ensued as we stood outside the car waiting for it to cool down. Usually my wife drives this car and I drive a Tesla Model 3. If I had recalled how unreliable the remote climate control was on our 2016 Leaf, I would have gone to pickup the car myself. When will Nissan wake up and improve this app. The rating is terrible. Maybe we’ll replace the Leaf with another Model 3 at the end of the lease instead of exercising the option to buy. I had hoped maybe they would make some significant improvements over the course of our lease but that has unfortunately not been the case.
Only available to the elite
Harvey3774
Apparently spending $40,000 on the newest model of a new Nissan doesn’t qualify you for being able to use their connect services unless you spend the extra couple thousand on their luxury packages. I’m not making this up, this is what their service rep told me when I called.
Not reliable
disneyddave
This app is horrible. It is extremely slow to connect, IF it connects at all. Many of the features appear to be working (like the climate control) but when you arrive at the car you discover that nothing is happening. The ability to see if it is charging is nice (again, only if you can get it to connect) but they really should provide a projection of how charged the battery would be if left plugged in for some amount of time, just like the car does. Obviously Nissan doesn’t care to make the thing useful because my 8 year old has better ideas than what this can do.
Siri Shortcuts and Series 4 Watch Complication, Please!
Bijatron
Update: Thanks for implementing 3D Touch and the Today View Widget! Here’s hoping for Siri Shortcuts and an updated Watch complication for Series 4-exclusive modular faces next! Requests: 1. Please support the newly-announced iOS 12 Siri Shortcuts! Like you did for Alexa, please add support for Siri! Now that Apple supports it and makes it easy for you, being able to create my own Siri trigger phrase for certain actions would be amazing, and it would circumvent most speed-related issues with the app since we could directly send the command we want. If I could simply raise my new Apple Watch and say “Turn on my car’s air conditioner” or “Leaf climate control” you’d have something pretty special here that won’t cost you anything but a little time to implement this new feature! Plus, being able to include my Leaf in an automated Siri Shortcuts sequence would be stellar! For example, we could include our Leaf in a “Going home” shortcut/sequence that could include messaging a partner, triggering a smart home device, and more. 2. Please support the new Apple Watch Series 4-exclusive modular complications! You had great support for the old one, but I hate to use the old face on Series 4 Watch! Please upgrade that! 3. (Implemented!) . 3D Touch for quick actions like turning on AC or locking doors, etc. Similar to my request above, it’d be nice to 3D/Force touch the app icon to *quickly* trigger some most-used actions. Then I wouldn’t necessarily have to wait for the app’s data to refresh upon launch when I simply want to send a 1-way command.
Very slow, but works
Andrew S Mendelson
Unlike some of the reviewers here, I’ve never had reliability issues with this app. Being able to climate control my 2019 Leaf before I get in – even with my garage door closed – is great, and every driver will demand this feature in 10 years. However, the app is painfully slow. On my iPhone XS, it takes 10 seconds to login. Then if I want to see the battery status, I hit the refresh button and wait 35 seconds. Switching to another app during these delays resets the process, so that I’ll have to wait through them again. Tesla’s app can do both of the steps in under 4 seconds. In short, the app has good features, but the implementation needs significant work.
So sloooooooooooooooooooooooow even with 3G
vastav9
Man, this feels like I am controlling something on the moon. The refresh rate is so slow. Now I understand the pain of signal latency all those engineers on mars rover talk about. It’s even worse when I try to access anything on my Apple Watch. Recently they upgraded my telematics, thanks for that. But even after that it’s very slooooooooooooooow
Slow is relative
xDC47
Not having another EV to compare to, the fact that Nissan will find my car anywhere in the world, report back to me its state of charge and then turn on the climate control, all in under a minute, seems amazing to me. Maybe once we all have 5G service the current speed will seem glacial, but really, it’s not that bad, and I’ve had no issues with reliability.