Bait and switch!! – Hotels.com: Travel Booking Review

Consumer beware. I thought Hotels.com would be a good place to book hotel rooms for travel. The stamps rewards program seems like a great incentive, every 10 stays you get one free state. However this is not the case, they removed five stamps from my account because they think that I was refunded by the hotel when I never was refunded. If you make any changes, or if the hotel makes any changes to your reservation that you booked on or through Hotels.com, they void your stamps. I will be filing a complaint with consumer affairs, and the Attorney General. Use at your own caution, but don’t plan on ever being able to redeem any rewards, as they will find any reason, or no reason, to remove stamps and rewards from your account. Also the customer service at Hotels.com is literally nonexistent. If you get a representative on the phone they will tell you they are unable to help you and it will have to go to another department and they will only respond via email. They will not address any questions directly.
Review by Jefblack on Hotels.com: Travel Booking.