Hawaiian Airlines Reviews – Page 9
5/5 rating based on 376 reviews. Read all reviews for Hawaiian Airlines for iPhone.
Hawaiian Airlines is free iOS app published by Hawaiian Airlines, Inc.
Do Not Book with Hawaiian Airlines
MarskeeO
My wife and I booked our trips in early January. As things got worse with the covid pandemic, my wife and I decided to cancel and request refund from Hawaiian Airlines to protect our family from any sort of potential exposure. I am aware of the difficulty of such an endeavor towards plane tickets, but these are special circumstances during a very dire and sensitive time. It turns out, their team is completely ill equipped to handle such mass cancellations, their twitter and website completely flooded with complaints and errors. Do Not book with this company, as they will choose taking your money and trample all over your dignity!!
App pathetic
oiobum
App consistently (over last 2 weeks and multiple inter island flights) tells me there is an error in my reservation and will not allow me to make a change. This forces me to make a call to an agent. The agent always makes the change without issue but why can't it be done by the app?
How Did All My Information Become Nonexistent?!
Tsukiten
I’ve used this app for years and been a Hawaiian Miles member for years and your app updates itself and is supposedly to be a better app but then all of a sudden I can’t log in and my Hawaiian miles number doesn’t exist. My information doesn’t exist. Asking me to sign up again?! Why would I when I’ve been with you guys for years?! How do you lose all my information?! Give me a customer service person worthy of answering me because so far none of them have been helpful to resolve this situation. I’ll switch airlines before using Hawaiian again at this rate. I don’t care if you try to lower your prices to compete you’re so behind in technology, have terrible customer service resolutions and have a faulty app. Fix it or lose more customers.
Garbage: No Booking/No Entertainment
kevinc1218
This app is complete garbage. Not sure who designed it. They took years to be able to even see current status and mileage balance. It’s almost 2020, and you still cannot book flights, cash or award on the app. Also Hawaiian doesn’t have onboard personal entertainment screens onboard domestic flights in ANY class, an extremely cheap move for a national airline. So you are forced to use the app to watch the limited selection of free movies. The app is ridiculously difficult to connect to the onboard Wi-Fi. And DO NOT Pause movies, because you will have to force close the app on iOS devices, then turn off Wi-Fi, connect the app, and then turn on Wi-Fi, just to watch the movie from begin. Absolutely disgusted and beyond unacceptable. Almost every airline in Asia does better than this. Ridiculous.
Doesn’t work for me
raftimes
I was unable to sign in within the app. Of course I’ve made sure I’m using the same login information I’ve used on the website (confirmed multiple times that account and pass are correct). On the website in any browser, login works perfectly fine. Updated iOS and app / tried uninstalling and reinstalling the app a few times / rebooted the phone multiple time - nothing helped. Contacted customer service and was told there appears to be a problem with an app and someone is working on it. It’s been over a week and the app still doesn’t work for me. I’ll try it again in the future and if it works, I’ll update the review.
Not a mobile first company
This app is unequivocally bad
Registration experience painful. Too many clicks and had to exit to a browser to register for miles. I’ll stick to Alaska and/or delta next time I fly out. At least they are willing to spend them money to provide me a decent mobile experience.
Baggage payment
RonnieFred
I paid for 4 bags total $130. Boarding pass ok, but no record of my 4 bags. Now I will have to sort this out at the counter. Warning... don’t use this app!
Force App to open
help get it off my phone
Ughhh irritating every time I open either Safari or Google it’s forcing my phone to open The dam Hawaiian Airlines app.