H-E-B Go Reviews

Receipt issues

MikeW2k

None of my receipts show in full. I’ve gone back to look for items I purchased and all my receipts only show about 30% of the items I purchased. Like a $150 purchase and the receipt shows only the first 10-15 items and then nothing. This is on every purchase with multiple items. I hope I never have to return something that requires it to be shown on the receipt.

It never registered me

Autumn Roberts

I’ve been here for 4 plus months and it will not registered me in this store. I’ve updated, deleted, restarted and everything I can with my phone for it and it won’t. I starve overnight unless my sister is working and I can used her phone and account cause it registered her. Really not happy with this app

Feedback 12/04/20

AmyAmshey

I have enjoyed using the H-E-B Go app as a safer alternative to having strangers manhandle my groceries during a global pandemic. Up until tonight, my experiences would have earned you 5 stars, but I encountered a partner who was mouthy and had no respect for my items. I was selected for a random check, which feels less random when I have been selected 100% of the time I use the go app, but it’s fine. I understand that there need to be spot checks to make sure you are not having items leaving the store unpaid for. I get it. I have learned that when I use the kiosk, when it says “wait for a partner” I have 3-5 random items ready to scan. I have never had a partner like the one I had today refuse to scan the items I’d pulled out and explain that “we are supposed to select the items” then proceed to carelessly manhandle my packages, most of them food items. She punctured my fresh beef package with her carelessness and she dug around all through my bag with ungloved hands. Then after she’d scanned her items she just walked away leaving items she’d scattered out of may bag tossed about in my cart. I understand the spot checking, I can even understand if you don’t want the customer selecting the items. Fine, train your partners to ask the customer to please remove the item they’d like to scan. I don’t want a stranger digging their ungloved hands through my purchase. NO OTHER PARTNER had done this in the past. If you insist on having YOUR partners digging through MY purchases, they should be wearing gloves. This partner needs to move to a station that doesn’t require interacting directly with customers. I didn’t get her name, but I’m sure you can look at my purchase history and see who put their thumbprint on the kiosk to approve my “random” spot check.

Service

all so do to an

The service would be perfect except for having to wait on a cashier.

Very much so impressed.

Adam Dylan Ramon

At first I wasn’t sure if all products would be available to be scanned and or registered to the system, but sure enough, they all were. Aside from the produceBarcode printer not working, it was all very seamless and quick. An employee did have to assist me at the end. And what she did was questionable. She said she had to rescan three items. I asked, “As in, re-scan items?“ she didn’t answer me, and to my best guess, it was some sort of theft prevention tactic. Assuming people put things in their bag without scanning it. If that’s the case, I understand. I just hope that doesn’t have to be done each and every single time. Because that would completely defeat the purpose.

Convenient

Melonhead1992

I really do like this app and it’s saved me so many times when I forget my wallet. The only thing I don’t like is that it doesn’t take coupons.

I wish I could enjoy this app

Silly bugg

I can’t enjoy this app because all of the H‑E‑B in my area doesn’t participate in this (in my opinion) awesome app. I think it’s a great idea. But can’t try it out till my area participates. So, BOO to that! Plz get more stores involved.

Have been using for a while and like it

texassturedman

Update: I used to love this app, but it isn’t as great as it was in the past. Every time I go in I get a “random” scan check. I understand the checks are to prevent theft/mistakes, but a check every time seems to defeat the purpose of scan and go. My issue with the checks is it happens every time I go in. Sometimes the cashier is good and available, but sometimes not so good or available. If you are looking for a contactless experience because of COVID this app isn’t going to give you that. I still use the app. I still prefer it to the registers, but not as good as it was in the past.

Forgetful hubby

Don juan de san anto

After forgetting my wallet the nice lady at the checkout suggested downloading this app. I of course did not. After forgetting my wallet for the 2nd day in a row. The same young lady and store manager happily walked me through the process. I was able to scan my items and check out! I had to have my wife send me a pic of my debit card to complete the process but now I am good to go....unless I happen to forget my phone too?‍♂️.

Shopping

AROKSTA

I shop at the H-E-B in Kyle, Tx they have some of the best options there so I really appreciate the H-E-B n go service I think it’s really convenient when you really need to get in and out

H-E-B Go Reviews – Page 7