Feedback 12/04/20 – H-E-B Go Review

I have enjoyed using the H-E-B Go app as a safer alternative to having strangers manhandle my groceries during a global pandemic. Up until tonight, my experiences would have earned you 5 stars, but I encountered a partner who was mouthy and had no respect for my items. I was selected for a random check, which feels less random when I have been selected 100% of the time I use the go app, but it’s fine. I understand that there need to be spot checks to make sure you are not having items leaving the store unpaid for. I get it. I have learned that when I use the kiosk, when it says “wait for a partner” I have 3-5 random items ready to scan. I have never had a partner like the one I had today refuse to scan the items I’d pulled out and explain that “we are supposed to select the items” then proceed to carelessly manhandle my packages, most of them food items. She punctured my fresh beef package with her carelessness and she dug around all through my bag with ungloved hands. Then after she’d scanned her items she just walked away leaving items she’d scattered out of may bag tossed about in my cart. I understand the spot checking, I can even understand if you don’t want the customer selecting the items. Fine, train your partners to ask the customer to please remove the item they’d like to scan. I don’t want a stranger digging their ungloved hands through my purchase. NO OTHER PARTNER had done this in the past. If you insist on having YOUR partners digging through MY purchases, they should be wearing gloves. This partner needs to move to a station that doesn’t require interacting directly with customers. I didn’t get her name, but I’m sure you can look at my purchase history and see who put their thumbprint on the kiosk to approve my “random” spot check.
Review by AmyAmshey on H-E-B Go.

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