Dunkin' Reviews – Page 3
5/5 rating based on 1267 reviews. Read all reviews for Dunkin' for iPhone.
Dunkin' is free iOS app published by Dunkin' Donuts
Convenience Using Dunkin App
Gribb56
The App is great for $$ Total on account, Store specials and Offers, Locations if need to find one, place order ahead of visit, Pay for your order by scanning.. and many other features.. great App!!’
Fast and reliable but...
Carla Rene
My order is always ready when I arrive however you cannot adjust the “amount” of almond milk, dairy, etc.. my iced coffee is always too light when I order it on the app. Also, when they don’t have something in the store they still have it on the app where you end up paying for it.
Review
zzzzzzxzzzzxxzzzzzxzz
This location is consistently disorganized and slow. They told me they did not have an on the go order. I had receipt confirming otherwise. The winter blend coffee was not good-very bitter.
Impossible to Cancel or Refund Items Not In Stock
Michellew925
The app works great ONLY IF the store has everything you ordered available. I’ve placed a few mobile orders in which NOTHING I ordered was available when I got to the Dunkin Donuts location to pick up my order. When this happens, the store employees are unable to cancel or refund on their end. I have to choose whatever unpopular donuts are still available or wait for customer service to open so I can call and request a refund. If no donuts are available in place of what I ordered, the store advises making another trip the next day for my order or calling customer service for a refund. Neither are ideal. It’s 2022. Customers and/or store employees should be able to cancel the order and issue a refund, as opposed to making the customer call a 1-800 # for a refund. Customers shouldn’t even be able to place the order to begin with if the items aren’t available.
Love Dunkin
pickler212
The app is very convenient and helpful for the most part! It’s a bummer that you can’t do something like 3 pumps caramel and2 pumps another flavor, besides that love the app :) wish there was some gluten free options though for people with celiac.. miss that brownie y’all had! it was good! or you bring it back!
Should have cancel option
crystalv82
I love ordering ahead and this app would get five stars except that there is no option to cancel an order. I have ordered at the wrong location a few times because I am human and make mistakes, but usually I notice immediately after submitting my order. There should be a short window where you cancel the order, or at least easily notify the store and get refunded. I’ve wasted several free beverage rewards this way.
Online order
coreyyonkers
Love online orders when it’s correct !! It’s fast and easy …. But when no sugar is added to my expensive extra large coffee and I asked for 4 sugars…. That’s a problem.