Dunkin' Reviews – Page 10
5/5 rating based on 1267 reviews. Read all reviews for Dunkin' for iPhone.
Dunkin' is free iOS app published by Dunkin' Donuts
What Happened?
MTF32485
The App used to work perfectly and now I get an error every day! I even tried reaching out to Dunkin without success.
Items not available through app
Purple Skates 88
I love Boston creme donuts. Unfortunately when I try to order them on the app, it says item not available. When I go to the store to pick up, I see the Boston creme donuts every time. The same thing happened with munchkins today. Also, if has issues with Apple pay. It will say payment not completed. For a while I tried this over and over and never got notified my order was ready. Finally one day I used my debit card instead. When I got to the store, both orders were there and I was charged twice. I was on my way to work ( rushing of course that's why this app exists)so I did not have time to complain in person, and it wasn't really the stores fault anyhow, so I just paid twice. Now I wonder if I paid for the other apple pay orders were charged to me weeks before that. So, it would be nice if Ali available items were available on the app and nice to be refunded for orders I did not receive. The people in the store are pretty nice. Update. Last Friday I my order was short one donut. I was in a hurry and did not notice until I got to work. I had to give my donut to the person who didn’t get theirs. Hungry at work is no fun! Today, Monday, my hot food was ready, but no donuts were ready. A asked for help. I got snapped at. !WHICH ONES. I said “for Emilie R.” She snapped “which donuts!” I hesitated, thinking, she went and grabbed the correct donuts and walked away. I had tried to order 2 bagels on the app but my order only had one. I said I need another bagel. She walked away. I walked out angry and yelling. So frustrating
Great product, awful execution
Lorenzo and Jill
I like the donuts and other items on the menu, but why does it take so long to get your in order in at the drive through? I waited 10 minutes AT THE ORDER MENU today and still didn’t get to put in an order... like many in line... I just left. This company should be more concerned about the number of customers that pull out of line while waiting to order. In my opinion Change needs to come from the top. I won’t go back.
App unusable
hippy65
Unable to add credit card information or change car description for curbside pickup
When it doesn’t work, it’s too late that day
O'Dinger
Very inconsistent. Maybe it’s other apps. Maybe it’s the store. With lobby closed and long lines except late morning or later, missing the boat. Maybe it will get better. At least the shareholders will.
Doesn’t reflect if in store pickup is really available.
Pam Landee
Our local Dunkin’ will randomly lock the front door - either if they are short staffed or if they just don’t feel like working the counter. The app still allows you to order via in store pick up. So if you walk to the store, they tell you to stand in the drive through line. This isn’t safe or responsible. If the store isn’t offering in store pick up, it should say so when you choose the store in the app.
Almost great
Breesaa
I drink dunkin everyday!! I love everything about the app with the exception that I am only able to add one flavor shot to my drink on the app, which the majority of the time leaves me having to order in the store which is what I try to avoid by using the app. Please look into this. I shouldn’t have to settle on a drink when I order ahead.
?
gwyn?✌???
I added my debit card so I could order and not be late for work, but for some reason all of the locations say that they only take DD CARDS and so I haven’t gotten to use it yet
Problems with app
*MelS1982*
Had problems with the app and placing an order- card was charged even though I got an error message from the app. Messaged customer service twice and never got a reply back.