Acorns: Invest Spare Change Reviews

DO NOT USE THIS APP

Mr.awesomenessofawesome<3

They will not let me permanently delete and close my account and they will not let me remove my checking and bank information. They claim they are required to keep it which is not true. I can delete my banking and checking off any other app or website.

Not happy

m71899odat

Not a good enough return after almost a year of adding 23 dollars a month to invest and 5 dollars a week into savings 10 dollars a week into IRA Tried to close everything and withdraw everything. Hmmm. Wonder why it takes so long???? Then they say I have to call them. After calling three different times and being on hold for over an hour each time I gave up. Just have to wait and see what happens I guess. Then I get an email that says I’ve been upgraded????? Really!?!? Close my accounts withdraw all monies involved! Not upgrade me!!!! Really!?!?

Used to Love them

LastShardyn

When I first got Acorns I completely fell in love with them—how brilliant is it to invest your spare change instead of littering the rug of my bedroom? Then I got a chance to make a thousand dollars by referring 5 friends to Acorns. Now this is usually not my style, I just don’t like being pushy, but I was so excited I went out of my comfort zone and referred five of my friends, and I felt great, in fact, I had more friends to refer! Lots more! This is where Acorns really made me mad. The link I forwarded them was the link right NEXT to the incentive program. It said, “Refer 5 friends and earn $1000!” And then the Share Button (I have screen shots) So in good faith, I hit the share button, referred my friends who all started accounts, contributed, texted me back to make sure I got the credit, and guess what? I never received a dime. No credit for lil ole me. Why not you may ask? Because the actual link for me to get credit was on an entirely different page. The Share link right next to it was for something completely different, a gimmick in my opinion, and that, friends, is what I call SHADY. Why put a Share button right next to the incentive program and not have it count? I emailed, called, emailed some more but all to no avail. All I can do is write this review so that’s what I’m doing. I’d recommend a puddle of rat urine in the middle of the street before I recommended Acorns. Thanks for the glance, ~Disheartened

Horribleeeeeee

jdaveytr

Hello I did you 12/18 promotion and I recently just got my 600 starting to transfer and it’s been 6 days and they keep saying that it’s in my account that I have on file and I explained to them multiple times that’s it’s not I’ve sent them screenshots of my transactions , my statements and they seen that I haven’t received the $600 I’m still waiting and I’m getting more and more frustrated as time keeps passing and I STILL have no answers can you tell me when I will recieve my money offer from Dec?

Customer service is terrible

Chueybaca

I really like to concept of Acorns overall. The App is super easy to use. My biggest problem is customer service. Can you guys get more worse?! I’ve chatted, emailed, and spoken with customer service representatives and they’re all terrible. A week ago I inquires about transferring my 401k to my Later Acorns account. In the chat, the representative had bo clue what I was talking about. She “escalated” my request and the other representatives sent me an email asking for the same information previously requested (security protocol , I understand). Provided the information they requested. Waited about 24 hours andfinally got an email. Unfortunately , the wrong documentation was provided. I reached out again via chat, wen through the whole process of identifying myself (although I logged in with my thumb print) to get the same response… it was a literal copy-and-paste from Acorns website how to transfer funds (I researched that before hand but my current 401k had different instructions how to transfer funds). The representative I chatted with went with the same sequence I previously dealt with… so I requested a supervisor. She kept telling me my request was being escalated. During this time, I’m on hold to speak with a representative. I waited 40 minutes. When I finally got someone on the phone I identified myself told him I am inquiring about transferring my 401k to my Later Acorns account. He seamed to be reading from a script so I politely asked for a supervisor. He kept insisting what I was calling for, so I responded I’m inquiring about my Later account and like to speak with a supervisor… he replies with “sir, I need ti know what you’re calling for” I responded with, it’s in regards to my Later account and I would like to speak with a supervisor… he hung up on me. I do like the concept Acorns offers, but my patience is running thin. I’m currently waiting for an email response (for the third time) for the same request (transferring my 401k to my Later account). It feels like Acorns doesn’t want my business and if they fail to resolve my request, I’m canceling my account and transferring my funds to my current employer’s 401k program

Acorns: Invest Spare Change Reviews

DO NOT USE THIS APP

Not happy

Used to Love them

Horribleeeeeee

Customer service is terrible

Easy, Useful investing

Difficult transferring an IRA

ACORNS IS A JOKE

Thanks dear acorns

Good app