Zipcar: cars on-demand Reviews – Page 9
4/5 rating based on 518 reviews. Read all reviews for Zipcar: cars on-demand for iPhone.
Zipcar: cars on-demand is free iOS app published by Zipcar, Inc.
Car Repairs
DF444
Your company had been dropping the ball on keeping the cars in working order. Also I am seeing a lot of cars with major damage not being reported. You aren’t checking on the cars or cleaning them. Not good!
Downward fall into horrible service
Lavz13131313
I used Zipcar for about 3 years - started in 2017 and used mostly out of the Providence/Boston area. At first it had dependable and high quality vehicles that were regularly repaired and looked after. The issue then was how expensive their plans were at the time. As time progressed, I personally experienced more and more issues, including but not limited to: • Disabled vehicles that I only discovered were inoperable when I arrived at it after having booked it (the app cannot tell you whether or not a vehicle is disabled - so you’re literally gambling on booking a car that may or may not function) • Vehicles that have no fuel AND no gas card. The Zipcars use a gas card that is included in every booking and is stored in the vehicle. Well if another renter accidentally walks away with that gas card - guess what? You no longer can fill the vehicle with fuel and this is an extremely annoying, repeated issue. • Vehicles with severe mechanical issues that compromise safety - worn out engines, cars with no oil, flat or bald tires, etc. it’s become ever more common. • Vehicles that can’t be opened using your Zipcar card or the app which can absolutely destroy your plans if you are on a time constraint. • The most horrendous customer service of all time. Around the mid-2019 Zipcar clearly outsourced their customer service to a call center in Mexico and that goes about as one can expect - agents with no idea how to do their job, extreme language barriers, and absolutely no chance of speaking to a supervisor. I personally had my sensitive and confidential information - notably my debit card - breached and actually charged by one of their “managers”. After that I stopped using Zipcar. All in all - I would give my overall Zipcar experience over 3 years of using it a 2/10. It’s just THAT bad. They don’t care about you as a customer and are happy to just throw driving credit at you than ever correcting their inherently flawed system. It’s a shame because it started out well - only to be ruined with no ability to be professional or reliable. Your best bet is to rent a car the good ol fashioned way. Sorry ??♂️
Customer Support
bra Garcia
1:06:10 I’ve been waiting for these guys to answer the phone because my car is locked and I can’t move it.... if you are going to reserve a car with this guys think two times !
Worst Customer Service
Mystic Darkness 69
They stole my $600 and they lied to me. The customer service doesn’t understand me. I had to speak to 3 representatives because they are incompetent. I ask for a manager and the lady instead put one of her co-workers to pretend to be the manager. I can tell because they were giggling. They misheard me and stole $600 out my refund without my knowledge.
It got worse and worse
asdfvczzxxxnsjdjhd
I have been using it for the last 3-4 years. It started really good with nice cars, affordable prices and got worse after that. Cars quality got worse in general for the last 5-6 rentals it almost always smelled like someone is smoking next to you and not just cigarette! One of the worse things keeps consistently happening last years is missing cars! I booked my car and went to the location!(it’s winter time in NYC) and there is no car, called the number and they said oh this car is in the airport right now and we will cancel the reservation. Naturally I asked for an other car and also stated I am willing to travel far bc I have a young child and we planned for this trip! and she literally said there is no car available in the ny city area for me. I checked the app it still showed 4 different available car for me but the operator on the phone checked each of them from her system and none of them were “really available “. At the end of the conversation they canceled my ride(at least that’s what I thought)and I ended up using uber back and forth to New Jersey from Brooklyn! When I came back home I received an email “summarizing my trip attached with the vill” for the car I never drove and saw!!!! By the way don’t even try to talk the supervisors they are not available. This was not the first time this happened but it is the last time never ever gonna use them again!!!
Terrible Customer Service
JiaoKang233
I book a car at 8pm, someone doesn’t return it back on time, the Zipcar app doesn’t allow me to cancel the trip and I called the Zipcar service, they respond me in 5 Minutes with very bad altitude. I hate Zipcar, I won’t recommend using it in daily. Horrible, horrible, horrible.
Eco friendly
danmartines
Our family decided to not buy a car in London because of Zipcar. Thank you!
Very non-transparent billing practices
YeahBroReally
I have been a member for two years. After returning two cars, they added late fees weeks later and didn’t notify me (I found out by looking at the bank statement). Neither car was returned to its parking spot late, and nobody had reservations after me. Customer service was unhelpful, and I will no longer be using the app because they feel that they can slap on charges weeks later without notifying me and then not take responsibility for doing so.