Wag! - Dog Walkers & Sitters Reviews

Convenient animal abuse app

jaxcson kane

Four walks in a row the walker assigned didn’t show up, and the walk in two instances finally happened 2/3 hours late, and in the other two I was forced to drive the three hours home to walk my dog because they have literally zero accountability. In none of the missed walks did they attempt to reach out to me, I had to constantly monitor the app for updates that never came. Customer service answers quickly but has exactly zero things they help with. After me using their app I feel like I am mistreating my dog, and continuing would absolutely be tantamount to animal abuse.

Terrible service - great app

johnnybravo109

Up until today I was a wag customer. I’ve been using it for a couple of years and the service is generally terrible. I’ve had an ongoing problem that’s recently got worse. A walker will confirm my request for a walk then either not show or cancel after the walk has supposed to start, replacement walkers do the exact same thing until it’s happened 3 times in the same day on multiple occasions. Wag support is useless as the only thing they want to do is offer 20 wag credits which aren’t enough to buy a walk and they expire before I get around to using them so it’s an empty gesture, to make matters worse after the 3rd walker canceled on me today I requested that wag stop all future walks. Later that evening when my baby was sleeping a walker I don’t expect or request rang my doorbell and woke my sleeping baby. I’m beyond disgusted with the ineptness of wag customer service support. I felt bad sending the girl away and she was apologetic but i had already walk the dog myself following the previous no shows/cancellations. I asked wag why this happens in multiple occasions over the past year but they offered no real explanation I also asked how to make a formal complaint and after the 4th time of asking I was told to do it via the “app tips and feedback” section of the app. Totally unacceptable as we all know that my complaint would be ignored in that forum. The CS agent gave the usual canned “I’m sorry you’ve experienced this” responses but I felt he was listening to respond and not listening to understand! Also, after previous no shows they continue to find replacement walkers that could take hours to confirm and then show up, unfortunately my schedule doesn’t allow me to sit in all day waiting for a dog walker that may or may not show up (I won’t give a stranger access to my home) yet if I cancel after the 3rd no show in a row on the same day they want to charge me a $10 fee....bad, bad business model, terrible customer service and most importantly the majority of the walkers are unreliable. We have never seen the same walker twice no matter if I mark them as preferred or even if they are local. I’m going back to using the local neighborhood walkers that aren’t associated with wag as they show up

Great service

jackieg89

I’ve been using Wag for about six months now and have had a wonderful experience with trustworthy walkers.

Taken a dive

Tmarq

This service has so much promise. it is expensive, but you can get a dog walk under a variety of conditions. A last minute meeting pops up, no problem. Unfortunately, it is not reliable. More and more often, it is difficult to find a walker. Or someone will accept the walk then cancel last minute. This has now happened to me three out of the last 5 times I have signed up for a walk. Unfortunately, if unreliable, then it is worthless.

Address identification issues

West N.

I’d like to use the App, but it won’t let me move past the address screen due to it not recognizing my address. The development is over a year old, and I get deliveries, etc. it definitely is valid ?

Annoying

scorpiogal1026

The app if full of glitches and customer service takes forever-if you even hear back from anyone. The walkers themselves have been great. It’s just a shame they can’t fix the app.

Works great for me and my pup

Estioko

I’ve been using wag for almost 3/4 years. Yes I have had issues in the past. And yes customer service was pretty sloppy. HOWEVER, they have improved so much since they started. I have 5 preferred walkers that I’m comfortable with and met. One time a walker got a little too comfortable and almost didn’t give me back my dog. I contacted wag and working 10 mins I got a phone call, a new lock code and reimbursement on my keys. Stuff happens. It’s not the app. It’s the walkers. ANY dog walking app has its bad apples. But for ME and my pup, I have been super happy. I used it when I broke my foot, when I get bronchitis, when I work both my jobs. At times I rely on this app and I am very satisfied with how the changes for the company and app is coming along. I WISH I could look at walkers profiles and comments to see what others say, but I’m happy with the Walker I favored.

From a walker’s perspective

SFhorseperson

I’ve only used Wag as a walker, so I don’t know what it is like for customers, but I thought I’d share my experience. I’ve walked for wag almost 2 years now, and i have to say that overall, I’ve really enjoyed it! There’s certainly been a few bumps in the road, but luckily I haven’t experienced anything too serious. I definitely feel like the service has improved greatly from what it was 2 years ago. As far as the vetting process goes, it took me about 2 weeks to get approved and that was after getting recommendations and taking several tests. I also had to get a background check. At first, the walks were very few and far between, and there were a few times people didn’t seem to understand that they had requested a service. The thing that keeps me at Wag is the customer/walker service reps. I think the maximum time I’ve ever had to wait was 20 minutes, and that was awhile ago. They’re always super friendly and they can usually fix the problem in about a minute or 2. Anytime there’s a bug or any problem with the app, they say that they’ll log it. And I believe them because usually in the next day or two I’ll get a notification of an app update. I understand that the app isn’t perfect, and some people have had some serious problems with it. But by and large, I feel that Wag provides an excellent service for a growing need. What I’ve been struck by with Wag is their adaptability and growth through the years. It has allowed me to do what I love: playing with puppies! I hope you consider using Wag for your pet care needs!

Great App

BlackStar**

This app is amazing. It helped me find a trusted person to help me with my little pup. And ensure he gets out and about every day.

Messages don’t send

topher33x

This app bugs out when u try to talk to ur walker. This is what happens when amazon meets SoftBank. Absolute garbage. My dog missed 2 walks in the first week because I couldn’t connect with the walker, who couldn’t read my notes on the account. Thankfully she was sweet and came back the next couple days and I didn’t have to do the whole process again.

Wag! - Dog Walkers & Sitters Reviews – Page 13