Poor Service, Horrible App – Wag! - Dog Walkers & Sitters Review

I’ve used this app twice before and had no issues, however, today was very frustrating. Today I booked a walker to let my two pups out. After a short time, the walker cancelled claiming to have a “schedule change.” A second walker picked up the job and an hour or so later, she also cancelled with a “schedule change.” From that point forward when trying to book again, the app would automatically change the time of my request from 9pm to 11pm. It did this several times and I couldn’t get the app to select the correct time, so I decided to contact customer service. I selected the “phone call” option as it said the wait time was less than 3 minutes. After three minutes of waiting, the app then said the wait time was 35 minutes or less, so I decided to use the “chat” option (the app said it was 1 minute wait or less). Guess what!?!?! I waited for nearly 10 minutes before someone came to the chat. After the two walkers cancelling on me and the stress of not having a walker available for my dogs, I am now having to leave work to go let the dogs out, and on top of that, they charged me $10 for the cancellations. I had no choice but to cancel the request because the app changed my times to 11pm every-single-time, which is not the time I wanted. I need reliable coverage for my pets when I am away. I won’t use WAG again!
Review by DerekMalonePhoto on Wag! - Dog Walkers & Sitters.