Uber Freight Reviews – Page 6
5/5 rating based on 223 reviews. Read all reviews for Uber Freight for iPhone.
Uber Freight is free iOS app published by Uber Technologies, Inc.
What a joke
TruckingTee
Easily hands down the absolute worst load board. Both loads and runs are a joke. Uber has to be taking well over 30%. Complete waste of time. Deleting. Even their responses are a joke. Anyone who uses this gets what they deserve. Screw Uber.
Something Has Changed
Djoink
When I started working with Uber Freight in 2017, they were awesome. Over the past month (JAN 2020) they seem like no one and nothing they do is in the same page. They changing they policies to meet the national standards they say! They started to call in the middle of your eight (8 hr) hours break asking for a status on the load, are you gonna be OnTime, how many miles are you from your delivery. I could just send them a status update on the app and it must trigger them to call you 30 minutes later to ask the exact same status you sent using the app. I thought that was the purpose of the app. I complained about it and they started calling and texting me more, as if our breaks don’t mean nothing. They really need to get back to where they was when I first started to pull for them.
Horrible/Greedy...what a joke.
H&M Transport
Arrived 30min early at Shipper for 1pm appt. Got out after 7pm. Thats 4hrs at $75hr=$300. Shipper messed up, loaded me the wrong product, had to unload then reload again. During this time uber kept calling and calling to get an update. I was in contact with them 30min before hitting detention and the rest of my time at shipper. I did everything legit in order to get that detention. Checked in on the app, called support to notify of detention starting, and shipper also clearly stamped, marked and signed my in/out time. At Receiver same thing, 4hrs there. So thats 2hrs detention. Once again I kept constant communication with support team, since this load had to be delivered the night before, but due to me burning 6hrs at Shipper didnt make it. Once delivered I pulled out of receivers property and uploaded my BOL with all times clearly marked, along with detention request. Received an email confirming of my detention request right away. So waited a few days for my direct deposit. Noticed no extra money for detention!! I call support, and whats their response? “We’re sorry. You cant claim detention after 24hrs of delivery”. How am I suppose to know they’re not going to pay me? It takes more than 24hrs to get paid. By the time you notice there’s money missing its too late. All they said was “heres the detention link for next time”. Really? Bunch of thieves, scammers.
Fair
PDS trucking llc
Uber call you 4 or 8 hours before your appointment time just because they want to k ow were the hell i am??? And my location in on! All ways calling me when im trying to sleep! They have to send you a msg and we answer when we can
Pay detention
???cuban???
They make fun of the drivers, they don't pay detention hours and they don't respect the e-book, they don't count if you're late for bad weather or if there are accidents just closing the account, they're pathetically dishonest.
Overall Bad Service/ Would Not Recommend
BSR TRUCKING
Whenever I am picking up a load they always have the wrong address and I have to go further than the address provided to actually get to the pick up location. Every time I have made an complaint they always blame the driver. Every time I have booked a load the weight was 42,000 and when I reached the location the shippers said it was 45,500. When I told them I can only load 42,000 as that’s what Uber told me but when I told them this they said that I would have to pay for cancelling the load. I even have proof for this. Highly would not recommend to any drivers!
Check calls
My white dog
Location is set to always track on your app. Yet you request two to three check calls from me daily. Again app is always running. Ya hear? It’s always running. I’ve stopped answering your calls for support updates because you fail me Everytime I have an issue with shipper or receiver. I report the issue and you say don’t worry sir someone is working on it and after 4hours no one calls. No one. Then next load no ones at the receiver for the 7am appointment. CAlled you guys to ask you to call the receiver because you didn’t give me a contact and your rep says they can’t call the customer either. Huh? What the hell. So long story short your app doesn’t work like you think it does nor does your support while hauling a load. Your check call support from me will be equal to the support I receive from you. I’m at 100% for all my loads I move for you and you should be nothing less than that either. Your platform could be so great but your management doesn’t care about it carriers. Even the people at Uber that respond to the comments made here always say the same thing “reach out to us at bla bla bla. Drivers reach out all the time to your support and it falls on deaf ears. This is how companies die.