Check calls – Uber Freight Review

Location is set to always track on your app. Yet you request two to three check calls from me daily. Again app is always running. Ya hear? It’s always running. I’ve stopped answering your calls for support updates because you fail me Everytime I have an issue with shipper or receiver. I report the issue and you say don’t worry sir someone is working on it and after 4hours no one calls. No one. Then next load no ones at the receiver for the 7am appointment. CAlled you guys to ask you to call the receiver because you didn’t give me a contact and your rep says they can’t call the customer either. Huh? What the hell. So long story short your app doesn’t work like you think it does nor does your support while hauling a load. Your check call support from me will be equal to the support I receive from you. I’m at 100% for all my loads I move for you and you should be nothing less than that either. Your platform could be so great but your management doesn’t care about it carriers. Even the people at Uber that respond to the comments made here always say the same thing “reach out to us at bla bla bla. Drivers reach out all the time to your support and it falls on deaf ears. This is how companies die.
Review by My white dog on Uber Freight.