Uber Freight Reviews

Andrew

biluy1983

They need fixing app Sort by distance or price not work Can’t set range No offer button Guys you need work with your software Check Convoy,dat,truckers edge, jb hunt,etc... They have good app

We can’t get through a week without an app issue. Whether it’s “error finding loads” or “something went wrong” or “can’t connect to servers.” It’s always multiple devices, and we always keep the app up to date. I have sent emails and logged phone and messenger complaints and always gets told it will be notated or passed to the engineers yet there’s always a glitch. Two days ago the driver had the app continue to force close when trying to submit a detention form which caused extra time on the phone as well as delayed processing of payment. Today’s latest was not being able to decline (or accept) a dispatched load within the 30 minute window, or even click on the load to get a load number. More phone calls. Hours later we started seeing loads marked as “assigned” with other driver names not with our company, are now we are totally unable to search at all!!

Lack of knowledge

Negreirosvicente

Unfortunately Uberfreight does not count on an experienced team that is used to delivery services. When hiring the service, they expect you to know all details about equipment that will be necessary to do the work. Tried to use the service, talked to the transportation company that was hired, heard complaints about Uber and had to hire somebody else to do the work.

Terrible app that will make you lose money!

Sanchii

I wouldn’t even give one star. It is so difficult to work because the load you booked will randomly disappear from your “my load” section. Impossible to talk to anyone from support because they resourced their work to over seas and most don’t speak English or heavily accented that I cannot understand a thing they are saying. I had my driver sent to a location they provided me with for the app to stop functioning and the load disappeared from our “my load”. Overall, I am losing money and time for using Uber Freights. Save your time and use DAT or 123 load board.

Uber fright is very unprofessional!!!!!

jumbo 85

I have been booking my loads for two years from uber fright, Just overnight my account was closed without any reason or previous complaints, or emails, When I call in all agent are clueless, The company needs to improve communications with carrier,

Terrible....

Sturno

This platform crashes 95% of the time and often won’t get you signed in, even with the best internet out there. “Sorry there was an error. Please try again later.” How about fixing this before I stop using your service. Possibly the worst app I’ve used to date.

Horrible Carrier Customer Service

DollerBills

I agree 100% with reviews of bad customer experience. Uber is set up now as a uneducated call center. No professional dispatch people. They follow a script, if you fall of that script they are stumped become rude and offer no way of speaking with someone more educated in trucking. I think it’s insulting to deal with a broker like this. They started out so well. Now either success has taken its tole on this company or they can’t keep up with their growth. Judging from the huge financial hole Uber is in I don’t think it success. Listen up Uber Freight, as said from others here, No Carriers means No Uber Freight. Stop treating carriers poorly. This is our industry and we demand to be treated with professionalism and respect. That former Chicago mail building will be awful quiet if you continue this current path.

Very very poor communication

f&h trucking

I was delivering a load and I have rejected 36 kiss because the expiration date is not good I couldn’t even solve this problem I have the product two days on my truck I reach out Uber freight no one could help me they just said they waiting on a customer they should have their own respond

Not great

fullbiniadam

You don’t have the option of bidding and there is no one to talk to about rates. When you call to ask for a different rate they say we will bid for you but they never call to let you know if they have a different offer or your bid was rejected. This is trucking industry it’s a store or car dealership where they have signs that say take as is. Trucking industry should have a room for negotiation. With bid I’ll probably rate you guys differently

Bad, greedy company

Tango133

I’m hauling Uber load and I had to deliver today December 27th but hwy58 is closed and I have been stuck here for 15-20 hours, instead of paying detention one lady from Uber called me and saying that I can deliver this Monday and they are not going to pay me anything. What a joke ? Why would I stuck with 640 dollars load for next three when i can make couples thousands in theses couple of days. Last she’s threatening me and saying she’s going to close my Uber account if I don’t deliver this on Monday with a same amount. She’s probably doesn’t care bcz she’s in the office not on the road so it’s easy to threat from office. But all I asked is detention. And she’s threatening me instead of paying detention. Pls close my account I don’t care. I request everyone’s pls get good price if you haul any load for them. Uber is doing bad business.

Uber Freight Reviews – Page 10