Norwegian iConcierge Reviews – Page 8
3/5 rating based on 151 reviews. Read all reviews for Norwegian iConcierge for iPhone.
Norwegian iConcierge is free iOS app published by Norwegian Cruise Line Holdings LTD
This app made my first cruise experience a great one
Missie214
It could of done more, but it gave me the schedule to follow daily and I booked an excursion with no problem and had the tickets that night sent to my room. One night the schedule disappeared, but overall I used it very often during my stay. Not everything is always perfect.
Very dated, unintuitive, behind the competition
shaX5k
The app is very dated in its design language making it less friendly and not as intuitive as the competition. However, it does get the job done but there is so much untapped potential for better on board experience
Not worth the $9.99 paid onboard
PissedinATL
This app has so much potential to actually be useful, but falls way short... First off, if you're with a group and want to group message, forget it, there is no way to do that. You can only message or call individual people in your group / cabin or those you get your "unique ship phone number" from. This made it basically useless for our purposes with a group of 8 people. Also while on our trip on the Norwegian Pearl, there was absolutely no information uploaded each day in the "what's going on section." As others stated the constantly disconnecting / connecting messages were annoying. Often times you would not get an alert that someone sent you a message. Reall, really disappointing, I'm asking for my $10 back. I used Carnival's app a few months prior and it worked much better and had the very useful feature of being able to group message. I expected more out of Norwegian.
Not a Fan
DaddyFranx
Tried to use the app on NCL Getaway and at first it worked. It didn't work everywhere on the ship. The wifi on the ship was intermittent so it constantly told me when I was connected thereby using up battery life searching for it. It doesn't work if you close the app; you won't receive messages. It's not $9.99 it is $14.99. You cannot change their preselected ringtone so it's often hard to hear outside. I used a similar app on Royal Caribbean which worked the entire cruise. NCL needs to fix their app.
Great App For Onboard
MacKimBo
This app was very useful during our cruise. Would like to have the daily weather and the ships location on the app.
App not very useful
MtAutoTech
App needs much updating. It worked fairly part of the cruise, buy not at all the rest of the time. Menues are not consistent and no search or frequently asked questions. Could be very useful with updates.
Terrible app but cornered the market
TheTimK
One star, tops! Could be VERY cool for $14.99/pp/cruise, given that no radios work--radios DO NOT work, even common and professional radios. But, sometimes, giving way to your highly susceptibly dropped connectivity and sign-in status, this DOES make your smartphone an on-ship information source of imperfect accuracy, a text-capable and a phone-capable device. However: this app is horrible much of the time, but for $14.99/pp/cruise (on NCL Getaway) it has the market cornered. Suffer your constant dropping and reconnecting, 100's of irritating, can't-be-shut-off notifications which cheerfully advise you that you've been dropped and reconnected, repeatedly dropped again then reconnected; AND with 10's of times you'll need to re-sign-in to the ship's registered cabin # access (not internet unless you want to pay the ~$200/cruise--this is just their local on-ship intranet) and suffer the interminable ship's-metal-interfered WiFi mesh network. *** When it works, your device gets "What's Going On" and other info status (see screenshot), plus a direct-dial ship-only phone # from any room or house phone, plus your device can call any room or shipboard service (dining reservations, operator, room service, etc.), plus your device can send and receive text messages, even when the recipient is offline/not on the ship, plus see text message delivery status to that recipient ("sent" means it's pending; "delivered" means just that; regretfully there are no read receipts available). It's clunky, poorly designed, poor user interface, it's hard to understand, doesn't try fiercely enough to get reconnected and re-signed-in without technical user intervention, and it's clear that a human being types in the data each day from their "daily newsletter" rather than an all-electronic master copy. It does not provide an electronic .PDF of the daily newsletter, does not provide messages from the spa or the sales on the shopping floor like it's designed to. The list of "What's going on" is often missing things, and the restaurant hours and menus are almost always missing. "See your daily PRINTED newsletter" is an all-too-common abdication of the electronic era that could be oh-so-good. If everyone BUYS external internet, you could all use WhatsApp, SnapChat or other messenger applications that use external networks to route messages. If you have T-Mobile plan "One", then you'll also have free texting available in Belize, Honduras and Mexico plus only 20¢/minute phone calls. We used it, hated it, and felt trapped to use it as the severe struggle was better than suffering with nothing at all, devolving to sticky notes and voice mails.
Should be so much more
joeyscales
The messaging functionality is the only reason to use this app. You can't do picture messaging. The daily activities are not updated when you are on your cruise. The actually shows incorrect information. Tells you times of activity that are not happening at that time. It will not show you your location while on the ship or how to get to where you want to go. You also can not make restaurant reservations from the app. However you can purchase shore excursions or spa packages which tells you what they find important.