Norwegian iConcierge Reviews

Could be improved

A69bull

First of, it's free to download but it isn't free to use onboard. It cost me and my son$9.99 each to use the app while cruising. It worked good when we're connected to the NCL Jewel's WiFi. There were several times that I was disconnected for whatever reason and was unable to connect with my son while we were on board. I like the Account Review feature and the detailed transactions that came with it. It provides the details on when your Sail card was charged or swiped. I would like to suggest something for "What's going on today" feature. I think activities/events that have occurred shouldn't be shown depending on when the app was accessed by guests. It should also have an option of creating "My agenda" when a guest picks activities to do or shows to go to, it'll make it easier for guests to find the details/location without having to scroll to the current time. It'll also help if all the numbers for the venues within the ship are listed on the contacts.

Unreliable and Unnecessary

Bribaby_94

I would not recommend this app if you don't need it badly. I traveled in a group of 6 (3 couples) and our cabins were separated. Phone calls and Texts only become available when your phone connects to Wifi, which RARELY happened. We could hardly ever contact each other, and had to use cabin phones, which are free to use. The Wifi was terribly unreliable. The app also claims to offer the daily schedule of events, but there's no description of what it is, just a name and a time. It's essentially useless to have this app. Don't waste your $12.99 on it.

Not Worth the Money

JaceMaverick

The texting and calling services were terrible. The app failed to notify me when I would get a text and only received phone calls properly a few times. I had to re-register with the app a few times loosing my contacts in the process. The event descriptions were entirely unhelpful as well. I would use the app if it were free, but it isn't worth any amount of money.

Needs work

Shellbear

Fairly basic things this app is missing: cruise itinerary including dock / all aboard times, restaurants and bar schedule, ship map, itemized transaction list in account overview, simple weather forecast for each port (temp high/low, precip chance, wind, etc). One day of our port activities was missing which was weird.

One star only because I can't rate it zero stars!

Lokitu

Terrible app. It obviously should not have been released yet. We couldn't use it to make calls off the ship even though we were told to use it for this by Norwegian. Making calls to shore is a feature of the app, it just doesn't work. You can't view reservations that you made with app. You can't view menus for the main dining rooms. This app shouldn't have made it past Norwegians quality control, but then again it is a reflection of the poor level of customer service offered on Norwegians cruise ships.

Ok, but not as good as Disney's

windracer_jr

Forgive me, but having only sailed with Disney and NCL, I'm going to be comparing NCL's iConcierge app to the Disney on-board app. Having access to the Freestyle daily is great, but I'd like to be able to mark events as favorites so I can get reminders when one is about to start (the DCL app does this). Being able to review my on-board account was extremely helpful. Having to pay $9.99 ON EACH DEVICE to be able to do phone/messaging is a bit excessive. The features worked fine, but for a family of 3 this meant $30 to be able to call/text each other while on the ship. On Disney, messaging through the app is free. Being able to browse port excursions is a nice addition, but that area seemed to cause the app to freeze more often.

So far to go before it is a really useful app

996driver

The Good Stuff: On ship text messaging and phone Account balance is always up to date Needs Work: No ship map You can make your dining reservations but cannot see them and the times Does not list time open Cannot see what excursions you have booked $10 per device. Not worth $40 for the family ... Yet

Good app can use some improvement.

12345XD54321:)(:

I purchased the app in order to be able to text with my son and it worked great throughout the entire ship. You do have to have app open in order to receive text which is the only thing I didn't care for, however I did find that if the app is closed and you call it will push the text through. The phone part of it was terrible but as long as the texting worked I didn't need the phone. As far as the other features it was good with some minor glitches. Not all activities were listed and one had the wrong location so we missed it but I can't blame the app for just the person putting in the info. It would be nice to be able to bookmark events.

Worthless

MrsDBob

I down loaded the app before our cruise just like I was suppose to. I paid the $9.99 so my friend and I could communicate it never worked. It also didn't show what was going on as stated. A complete waste of time.

Baffled

Larry Bowne

It was an excellent source of protein but the amount of carbs was insane 1/5 will not play with again

Norwegian iConcierge Reviews – Page 15