Ivy Pay

A Wonderful Resource

Mel Barkley, LMHC

IVY Pay is an amazing app to use for collecting payments from my therapy clients. It is easy, reliable, effortless, and HIPPA compliant for each transaction. And now they have developed and provided an additional resource for me and my therapist colleagues with the new Good Faith Estimate template. I can’t thank them enough!

Easy to use; saves time and headache

nikisage1970

Ivy has been so easy to use and less expensive than other payment systems. Would recommend for any growing practice.

Ivy is a great resource

SRquist

I’m very happy with how responsive The Ivy team is. I haven’t had many issues, but whenever something did come up, they were very helpful and prompt. It’s easy to use and, with the new deposits ledger in place, super easy to reconcile all my transactions. With Ivy pay already in place, I get the ground running in the pandemic and never skipped a beat collecting payment. I’m delighted that they have the No Surprises forms so I’m fully compliant with the 2022 law.

Makes billing easy and secure

Claire Bay Area

I love Ivy Pay, and have been using it for years. I’m discerning about software, I compared several payment processing options, and I’m very happy that I picked Ivy Pay. Here are the reasons: HIPAA compliant. Easy for the client. They enter their info once, and then don’t have to do anything else. Easy for me. I can charge them for a session with the click of a button. Also, because I have their card on file, no more late payments. It defaults to the last amount I charged the client. No more need to jog my memory for a client’s rate before charging them. For me, this is where I really feel that it’s been designed for therapists. (And it’s easy to charge a different amount if needed, such as if I do an extended session.) Easy to send a link to the client if they need to update their card on file. Rates comparable to other credit card services. I’ve used them for years and the money has always been deposited on schedule Monthly report sent by email, which is helpful to use when doing monthly bookkeeping.

Incredibly easy for therapists

Lucialoo2000

What I love about Ivy Pay is that it is simple and you do not need to use more than what you want. If you just want a simple payment system this is terrific. You can keep track of notes and other things if you want but don’t have to. On occasion things like the. “Good faith estimate” we need to now give clients end up being an awesome feature- prints it right up and sends it with a receipt. I did not need a complicated e-record or e-pay system as. This is perfect. I wish it were easier to use a desktop interface not just the phone app, but I still love this system. Also very intuitive to figure out and I have had very very quick responses for support requests. Highly recommended. Also- deposits come very quickly- No one likes the 3%fees but it’s hard to avoid this if clients want to use credit cards.

Perfect for my practice

Billing needs met

I am part-time-retiring-soon clinician. IvyPay is easy to use. This is perfect for my very small solo business needs. Unfortunately I have one client whose cell phone carrier does not work with IvyPay so I have to use another method of collecting payment. I give five stars because the customer support is so good, with prompt responses to any questions I have had. I’m so glad I switched to IvyPay to use until I fully retire.

Very impressive customer service

LarFal

I’m really happy with the Ivy Pay app. And any time I’ve had a question or minor issues, the customer service has been exemplary. They respond quickly and with a sincere interest in helping. It’s turned be into a very loyal customer. Highly recommend!

Love it!

Alslsld

Love Ivy Pay! My clients love it too! It is easy to use and I can't imagine running my private practice without it.

Waiting for payment....11 days and counting

crw1970

It’s been 11 days since I charged my patients credit card, and I’m still waiting for the money to be deposited into my account. Tech-support has responded to my inquiries twice reassuring me that I have provided them with all of the correct banking information. Their excuse is that the “system needs to complete the verification process for my account”.

zentuck

Something is VERY WRONG HERE. I have NOT received my money from them. I started in Aug 20. They send statements saying the money ( over $4,000 at this point) has been deposited in my bank. It’s a lie! It has not. I cannot get in touch with anyone who will explain! It is MOST disturbing and outrageous.

Ivy Pay - Therapist app Reviews – Page 7