Ivy Pay - Therapist app Reviews

Love this app

Lisa_the_therapist

I use Ivy every day. It's simple to use for me and for my clients. Even more importantly--it's secure and HIPAA compliant. And their customer service is really responsive, friendly, and helpful. Makes billing really streamlined.

I don’t normally write reviews

Poolmomof3

I don’t normally go out of my way to write reviews, but Ivy is so useful to me. I’m in private practice and having been using it for nearly two years. It was a good switch to make while seeing clients exclusively for telehealth. Clients do not mind having a card on file, and I appreciate the convenience of being able to charge for a missed session immediately or be able to charge a parents card when I see an independent teen. Parents prefer not having to send their card with said teen too. The fees are comparable or lower than elsewhere and there’s no card readers to deal with. I’ve had one client switch to paying cash because of the card on file, but that’s a prerogative. The only adjustment I had to make was waiting an extra day for payment from what I was getting before. I don’t even think about that anymore. Now Ivy has taken the headache out of providing Good Faith Estimates AND super bills for self paying clients, even those that do not pay with credit. Thank you!

This makes life SO easy!

NickTherapy

IVY Pay has been a gift to my practice. It is easy, elgant, and clients love the simplicity (so do I). congratulations on this amazing secure tool.

Great app great price

senseileo

The fees are very fair and the app is simple to use and stores the card info so you don’t have to ask clients for their card each time. Very convenient for telehealth. There are limitations like not having the ability to search by transaction number unless you compile a report and also not being able to easily have a group practice on here with one account having full control and “birds eye” view of everything but it’s coming in an app update. So far it’s very useful for us.

You will not get paid on time

Alli1286

IvyPay currently owes me more than $1,100 in deposits that haven’t gone into my account at all and will not email me back. Do not use this service.

Easy and works great

Average Jane13

I’ve been using Ivy for at least a couple years now and it works great. My gift code is anns681. Please feel free to use it to get an introductory discount.

Great help with bon-math brains

Mikeeboy424

My accountant encouraged me to keep better track of my charges for my business. As a therapist, I know how to help peoples’ hearts and minds, not balance their books! Nevertheless, I endeavored and ran into some issues simply because I’ve never done it before. When I reach out to the support team , Jules, one of the most patient and proactive members, took the time to help me understand the best way to factor percentages per charge for keeping great reconciled records. For me it was tedious, but for Jules, it seemed to be second nature. Having that confident and effective support really makes one feel trust with one’s business is financials.

So much easier!!

Leslie LPC

Hello there! I’m a relatively new convert to IvyPay (Summer 2021) and really wish I’d done it earlier … but I’m a cautious sort. Knowing IvyPay is HIPAA compliant, secure, and seriously easy to use for clinicians and clients just relieves so much stress from my work day. With tele health, collecting payments was so much harder and I found myself hounding clients to remember to make their payments. IvyPay stores the credit card for the client and I just have to press the button. How easy is that? I just had to contact customer service for the first time about the Good Faith Estimate form that they offer now (and OMG Thank You!) and was contacted within 24 hours by a real person on email … with a courteous and easy answer! Then they contacted me back after I thanked them! Right away! A REAL person!! Sooo… I encourage y’all to give it a try. I’m a convert. I don’t typically write reviews but felt this one deserved it. They “get” us.

Love it, except...

Charckle

The one thing that I have trouble with on my iPhone is the location of the button to charge/confirm at the bottom of the screen. It's hard to not start swiping up inadvertently because of how low the button is.

Yes

:) ;) Misfit

Very happy with it and the customer service. Simple to use. Would use over stripe any day of the week. Not sure why this doesn’t have closer to 5 stars, although everyone’s experiences are valid ;) Thanks Ivy!

Ivy Pay - Therapist app Reviews – Page 2