Don’t book through Hotwire – Hotwire: Last Minute Hotels Review

Their customer support is horrific to say the least. A booking was made on accident, and I had confirmation from the hotel and a representative from the company stating I will be issued a refund for the mistake. Long story short, they decided to not follow through and keep my money despite me having a conversation saved between me and a representative where the rep states, “it seems that the hotel authorized a refund for this reservation”. Terrible, terrible customer experience. You guys just lost a really good customer, I’ll be mentioning this to everyone I know.
Review by Marky217 on Hotwire: Last Minute Hotels.