Guardian Connect US Reviews – Page 5
2/5 rating based on 150 reviews. Read all reviews for Guardian Connect US for iPhone.
Guardian Connect US is free iOS app published by Medtronic, Inc.
disappointing
skpdt
i just received a new 770g pump and GL3 sensor after months of struggle with insurance and was super excited until i tried to set up the system and connect it to my phone, which it will not do because it does not support the current ios updates apparently. super ridiculous of medtronic to promote and recommend this product when it doesn’t even function correctly ?
They had more than enough time to upgrade same as everybody else
gray2000
They say they are on top of everything they’re not!Look at any other medical device on Apple and I am sure they are up-to-date with the new phone this is ridiculous they can have it back! I never wanna use them again. Update, I am now under the assumption that this is Apples fault, at least by there response to my complaint. I am to assume that all other companies that have medical devices on the iPhone are having the same problem with updates to their apps because Apple doesn’t give them enough time to get a work app up and running before they release a software update to the phone. So we should all complain to Apple for not giving enough time to them. Maybe a class action lawsuit to force Apple because thousands of people depend on the functionality of their medical devices on the phone. if Apple doesn’t care about people that use their service than it’s all their fault, not this little company that can’t upgrade to work on a new operating program after a month of it being out. So Apple Watch Out You Are On Notice. Now respond to that one!
Do not upgrade your phone!
Jesus.is.lord.of.all
If I could not give a star I wouldn’t. I upgraded my phone- in the process found out this app is not supported on the most updated software. Who know! I know have 3 months of supplies on a product I can’t use. Any responsible company would be able to roll with updates, however- I am left in the dust. I am beyond upset, as when I got the device I told the person from Medtronic that I was upgrading my phone, and he didn’t say anything about it not being supported. I called the tech support and they told me it could be 1 to 2 months before it was supported. I don’t know what to do for 1 to 2 months without the ability to continually monitor my glucose levels. Disappointed beyond what you can imagine.
Not comparable with any model of the iPhone 13
Patrick Wallner
Promised updated app in two weeks, four weeks ago. I have reverted back to the freestyle libre 15 day gcm until Medtronics gets their act together. PJW
Horrible app
SimplyTrouble
The app isn’t stable at all. I had to uninstall it because it had my entire phone frozen. I’ve had to calibrate at least 3 times a day because the app isn’t working properly. Last week the app updated and I had to pair my transmitter again. Which means I had to disconnect it from the sensor. Using this system is the worst decision I have made. I’m editing this review to add that I called tech support as directed after my initial review. I pressed 4 for the stand alone CGM and was something connected to support for an insulin pump. The rep tried to transfer me to the right department, no one answered, and the call bounced back to that original rep I spoke with. This is sad. People depend on this app to assist with making medical decisions and it’s unreliable. This is unacceptable.
Can’t use it on any of my devices.
Angel Mtz
So i got the system so i could use on my Newest released Samsung Galaxy Z Flip3… downloaded the app and stated it was not supported…. Then i figured… “Im thinking about getting a tablet for other personal reasons, and it would be great to see results on a bigger screen.” Went out and purchased at 2021 ipad Mini.. also not supported… so its not supported with any of the newer andriod or apple devices… what device supports this???
They don’t update the ap
diabone111
The ap has many errors. After calling them, I discovered that it’s because it’s not compatible with iPhone update.
What you’re doing is wrong
kain158
I don’t understand why a company would abandon its own medical device product and leave it without support. I’ve been in dire need to connect this sensor to my phone and it is IMPOSSIBLE because this app will not allow me to connect to my device, maybe because it’s older or whatever but we’re talking about someone’s health and your app fails to deliver what it promises
So slow to get updates
Davidsmith82
The app supporter’s are extremely slow to get updates to the app to stay up to date with the iOS software.