Caviar - Order Food Delivery Reviews

Door Dash Acquisition Failure

Pdxgreyfan

Ever since Caviar was acquired by Door Dash the service has declined significantly in two ways, the accuracy of orders and the customer service skills of the delivery personnel. Several of my recent orders have been missing items which door dash charges me for and will only issue a credit. The main issue with this is that the missing items are not on the receipt that the restaurant provides with the delivered order so it seems as if Door Dash is failing to communicate an accurate order to the restaurant but is still collecting the funds for entire order and doesn’t give an option to refund. As a result Door Dash is holding on to cash for services not provided, which is also floating funds of customers which is not a good business practice at all. Second the majority of the delivery people since the acquisition have lacked customer service skills. I have had delivery people tell me that issues with my order is not their fault, I have received food that is tipped over or cold, and there have been several instances where they cannot operate a call box, despite me putting specifics instructions in my profile letting them know all they have to do is dial 3 numbers and they will be buzzed in and can leave the food at the front desk. When they are unable to operate the call box they will call and sometimes yell at me that I need to come down and get it or they have left on the sidewalk in front of my building. Given the current conditions with respect to The Pandemic and the astronomical fees that door dash is now charging, this level of service is unacceptable. All of these aforementioned issues, including the fees charged were never issues prior to the Door Dash acquisition of Caviar. It is really too bad to see that Door Dash purchased such a great company and have so quickly turned it in to something that so low quality. I think this is especially distasteful given the pandemic and people’s inability to dine out. I hope the management team takes a look at their current practices and adjusts.

Awful service

acampos415

Don't waste your time here. It’s Awful they don’t deliver on time EVER and it’s impossible to Communicate with support. They’ll blame it on not having couriers. They just ignore you and send you soggy food. Seriously do not order if you’re hungry. They will make you wait triple the time they advertise. Often No drivers available. Caviar was once good. Not it’s poorly managed.

Pathetic

Smenyc

You charge the largest premium for the absolute worst product. I’m NYC based and have tried the service a handful of times and it only gets worse. Last time, ordered at 630p, estimated delivery was 710. At 9p, nothing, not an update or a call. So I have to go online and chase down their inept customer service in the form of a live chat. That went on for 40 mins while trying to sort out my order which they couldn’t. My wife is in the restaurant business. They have the same issues on their end. It’s not the restaurants it’s Caviar. Greedy company with horrible customer service and overall service for a struggling industry and customers who can get better service from the competition— or better yet, when you can, order directly from the restaurant. I find the whole Caviar platform insulting to the consumer. Deserves 0 stars.

App is very glitchy now

Fjfowfbskq

Previously I was a big fan of Caviar, but the app and its service have gone considerably downhill since the DoorDash merger. The “track your order” function is completely useless. The page doesn’t populate with any information at all - no order confirmation, delivery pickup alert, nothing. It’s a blank page that is constantly trying to load information that never appears. I would also echo sentiments from others about delivery times...they have increased since the merger and deliveries in general are less reliable. I have definitely started using UberEats and Grubhub far more than I ever did before due to the decline of this app.

Full of scams

frylock42

Promo codes that don’t work to get you to open the app. Avoid dash pass at all costs - the promo codes that •do• work are only sent to non Dash pass members. Everything about them is a scam since the acquisition by Door Dash

Buggy since Doordash merger

Katillathehun

This app is super buggy ever since Doordash took over. The biggest issue right now is that realtime tracking doesn't load. The map itself loads, but I can't see the status anymore, so I don't know what I'm looking at. Been this way for weeks.

Doordash has turned this app to trash

Swampghoul5

Other reviewers have confirmed for me that I haven’t been the only one experiencing an absolutely crap app after being acquired by doordash.

Waste of time

acw1515

Tell me why I process the payment for my order, check the app later, and my order hasn’t processed.... pathetic subpar UX

Slow, buggy since the last update

NYeat

I used to love Caviar, but since their integration to DoorDash and the update to their app, it has been buggy, not reliable, delays in service, impossible to cancel orders when made by mistake.. I’ll go back to uberEats and ChowNow

Promo codes do not work

AnthroAmanda

I have had multiple problems with promo codes applying. As I’m writi this review I cannot even see the words because it is showing in white. There are some major problems with both h tj is an DoorDash. Additionally, both apps outsource their customer service and I have had language barriers with every agent I’ve spoken with. They use scripts to respond to you so you cannot explain your true problem if it is not common. I was told after I placed an order they would adjust my price to apply the promo code that was not working. They never did that. So I contacted them again. All they did was give me a credit. So in order to get the discount I was supposed to receive I hve to buy another meal? That is crooked business.

Caviar - Order Food Delivery Reviews – Page 7