ByNext - Home Help, Delivered Reviews

Laundry Day

strangefruit78

I have used Cleanly a long time ago and had had good experiences even when they were starting out. As of yesterday (07/13/20) I needed to use Cleanly again because my local laundry lady was compromised because of the pandemic. I placed an order around 6:20pm EST and was given a timeframe for pickup from 7-8:30 EST. No worries. Then just before 8pm EST I got an email saying that I had missed my pickup time but I was at home the entire time. This frustrated me because it was my first time using Cleanly in a long while and this was my worst fear. After reaching out to support they quickly helped me get another pickup time that same night!!! I was blown away and felt more at ease. However, it wasn’t a clear path to an easy transaction just yet. The concierge who was to pickup my laundry for the second time texted me alleging he was buzzing my apartment but I heard no buzz. I responded and we both communicated for a little while. I came down to my street and saw no one at my building. So I was afraid he went to the wrong building. Long story short, he did but he rectified that quickly. This concierge named Anthony S. was very nice and apologetic because he ended up at the wrong street. He ended up one block off from my street. Human error. We’ve all been there. Not to mention my street has blockades on each end so making it confusing if you’ve never experienced that. Totally get why and how Anthony S. got turned around. Again, no worries. Once he picked up my laundry bag he was just so nice and sincere. All the while we would text to keep each other updated. Overall, a rollercoaster of an hour but it got done. Done with niceties from Cleanly’s concierge and I appreciate that very much. If you’ve wondered if you should try this laundry service, I would highly recommend them!!

Reliable

tessofthedurbeyfields

This is a reliable app that communicates well. However, The price is pretty steep and they did lose my delicates bag once and were super unapologetic about it. And, sometimes my clothing comes back folded but inside out.

Great, Quick Cleaning Service

Loloseese

I’ve been using Cleanly (now ByNext) for over a year now. I switched from fly cleaners after horrible service/experiences. I think there is room for human error in any cleaning service, and I’ve had a small slip up with ByNext, but they were quick to correct the situation. Only one mistake in over a year is pretty great. Their drivers have been friendly and even kept very positive attitudes while working through the pandemic. I definitely recommend giving them a try!

Convenient and super reliable

ingrida0326

I’ve used them twice so far and the service is exceptional. And the price is great. Wish I would of known about the months ago. Definitely will continue using them and recommending.

Makes Laundry Easy

taylorecole

I’ve seen a lot of complaints about Cleanly but I have to say that it’s always been good to me. The app is easy to use, they always pick up and drop off during the expected time frame and I’ve never had anything lost. If you live in NYC and need to make your life more convenient (at a cost) then definitely give it a try.

Great service

niki.l.16

Apart from a few delays, ByNext has always impressed me by how they treat my laundry. The convenience and peace of mind is definitely worth the slightly higher cost over a typical wash and fold.

DO NOT USE THIS!!!

lostlaundry01029

THIS SERVICE IS HORRIBLE!!!! THEY LOST MY CLOTHES! READ ABOUT THEM ON VICE THEY LOST CLOTHES FOR DOCTORS AND NURSES DURING THE PANDEMIC!!! TOM HARARI IS THE CEO HE HAS MISMANAGED THIS COMPANY!

New branding is confusing

ahmcphee

I hope they don’t remove the search functionality where I can keep searching for Cleanly because the new name of ByNext and the new logo make zero sense. The name is hard to remember since it doesn’t even seem to relate to what the company offers, and the logo confuses me every time I see the app on my phone and I’ve almost deleted it a few times already thinking it was some junky old app

Lost my stuff

rhigsbkiu

Rare shirt

Great service

Qwertyuiokgdhksdvnkbxbmm

Been using the service for almost 2 years. Very reliable and convenient

ByNext - Home Help, Delivered Reviews – Page 3