Astrill VPN Client Reviews

Out of service since April 25

Freakingswell

Stuck at login screen and not going anywhere. Who else with me？

Great in use, highly recommend. Hope bugs will be fixed soon

Sweetyveryfirst001

Great use in China, speed is good, also works well under cell phone cellular. I highly recommend this app to people who need it. For developer: Thank you for develop this product. It’s been great. However, facing one issue. Also want to offer an suggestion: Issue: today I found it stuck in loading page. I can not use it. Suggestion: I hope my iPhone, iPad and Mac are able to use it together. However, it seems like only allow one device at a time. Switching around not only inconvenient, but would also causing this loading issue Hope the two can be fixed soon. Xoxo.

Auto reconnecting when I set it off.

RedneckNT

It’s extremely annoying me that when I clicked disconnect and Astrill will reconnect to service sometimes. It means I can’t even turn it off it’s reconnecting over and over again.

I hope you guys can put more efforts on mobile version

Jeremy Lee.....

It just good but not that good as I expected. Network connecting stays the best around all VPN I have used before, but its iPhone App just drives me crazy all the time….

The app does not update and constantly disconnect

Didiowlet

It’s been a long time since Astrill app had an update. It works perfectly on my ipad but constantly disconnect on my iPhone like every one minute or so. I cannot use it properly on iPhone. Can astrill help to fix this problem?

Not working recently

1838586jjsd939jdj393b

Not sure what the problem is, but recently it just doesn’t sign in. Also doesn’t close, even after restarting the phone. I use astrill on my computer and that still works fine (touch wood). Haven’t been able to use it on my phone for weeks.

Horrible billing and customer service

mbavet

VPN service is good and reliable but the 2 star is for their billing and support. Renewed service for a year and realized after the fact that payment paid is different than invoiced amount. Astrill claimed that the extra charge is for VAT but can’t provide an invoice that says the extra amount is for VAT and refused to refund money and kept referring me to their NO REFUND policy. They also provided a very cryptic and impossible to understand description of how I can get out of paying for VAT but since that is after-the-fact and they void the transaction for me to redo, just puts a terrible, untrustworthy taste in my mouth. I would NOT recommend anyone to use Astrill if they need an invoice for reimbursement.

Bug!

12lena34

I’ve been stuck at the login in screen for days now. This happens frequently, sometimes for an hour, sometimes for a few days. Even if you force close, the login screen is still stuck. I think it’s time for Astrill to update the app and fix the bugs, please

Reliable to connect in China, but….

bad_uncle999

I switched to Astrill from ExpressVPN because of so many problems using ExpressVPN in China. At first, Astrill worked beautifully but lately I have been noticing a very irritating problem on my iPhone. When my phone goes into sleep mode, Astrill loses connection. The app says it is connected, but that isn’t really the case. I have to on/off cycle to regain connection. Sometimes the app refuses to switch to off and I have to reboot phone. It is so annoying. However the desktop app is solid and reliable with no complaints.

iPad OS15 not working

NDong47

Hello Team, Updated to public beta for iPad OS 15, and it seems Astrill is failing. Can you help to check and fix the bug?

Astrill VPN Client Reviews – Page 2