Weverse Shop Reviews – Page 4
4/5 rating based on 237 reviews. Read all reviews for Weverse Shop for iPhone.
Weverse Shop is free iOS app published by WEVERSE COMPANY Inc.
Bad Customer Service
Fiskdgs
Customer service is garbage. Don’t expect them to help you with anything. If you get something defective and want to exchange it, they immediately assume you are lying. Their English is horrible. If you’re going to have an English app and customer service then at least learn the language.
Customer Service is Horrific
Echelon Gurl
I’ll start this by saying the merchandise offered is great and I’m glad there’s an app for it. However, my customer service experiences have made me seriously pull back on what I buy in case there’s an issue. If you get the merchandise without it being damaged, great! If it’s damaged though? Be ready to get frustrated. The customer service team seems more like artificial intelligence rather than an actual human being responding to you, that or they’re stuck with a script they can’t alter. Half the time your question isn’t fully answered or they tell you you’ve put in the wrong type of request (apparently you should open a return request when you want to replace a damaged item instead of an exchange request….?). Overall, it’s gotten to the point that when I get something delivered I hope it’s not damaged because then I’ll have to deal with their support team instead of being happy my merchandise is here. Not the type of reputation you want to have as a brand. Also, if you live in the US be prepared to wait forever for the merchandise to ship. For some reason they can’t use statistics and data to make a reasonable estimate on how much product they’re going to have to ship stateside. You’ll see fans in other countries get their items several weeks before you do despite them having a distribution center here. Long story short-love the merch but Weverse shop…..get it together would you?
Love it, but have had issues
HOME FREE IS THE BEST
Over all love the app, however lately I have had some trouble with clicking on accounts… I can’t subscribe to accounts because it won’t let me open them. Also, I recently bought an Army Bomb and it won’t let me connect it to the MVs… I have the official app and it connects to that perfectly, so I know it’s not a Bluetooth issue. I’ve done everything right, but it still won’t connect…
Customer Service is awful
keishakonradi17
Honestly, if you ever have a problem with a shipment or item don’t waste your time contacting them. I got the same response 3 times with no results. I would give their customer service 0 stars if I could. I think they shouldn’t market as a global shop if they are this unequipped to deal with global fans and issues. This lack of caring about global fans has made me want to stop shopping there many times. I’m seriously very close to taking my business elsewhere where it’s wanted and valued and where the customer service didn’t just give you a generic answer all of the time.
Let’s get Weverse on Macs available.
MichisG31992
I love this app on my phone but I can view it on my MacBook Air. And that’s sad because of the concerts that I won’t be able to use my computer. Please come to an agreement with Apple so it can be available for download for MacBooks. It’s even available for download at an Apple Watch tiniest screen ever . Why not on MacBooks ?… Thank You.
Iffy to navigate
Ihavetimetowritereview
I can only speak for BTS shop. I want to be able to search using keywords, like “hoodies”, “in the soop” and the app doesn’t have much function. It’s so annoying to scroll and browse through so many different categories of merch to find what I need. The merch aren’t very well organized either. For bts US shop, I don’t get why some tours or online concerts have merch is in the ‘merch’ section while others are in the “tour merch” section. Serious just make a desktop version please. Hybe laid out tons of ambitions to grab money in every corporate meeting, but years after launching their shopping app their fans (aka me) still struggle to find a single tshirt. ??♀️
I love it
sara.the.weeb
I use it for all my TxT, BTS, and Enhypen stuff, it’s great. It makes it so easy, plus the stuff is cute. I ordered so much stuff off there rip my savings acc?
I love this store but they take forever to ship ?♀️
imseohui06
They take so long to ship something I pre ordered the bts one DVD which was almost two weeks ago and it hasn't even shipped and I bought. Love myself your tee and it's been saying shipping soon since black Friday which was a week ago
Could be better
SibunaHOA2
I am a BTS and BP fan. I was excited to see BP had joined Weverse along with BTS. Here are some of the issues I have constantly encountered with buying from BTS’s shop. If I select the US shop, I have to wait two more extra months than the global orders. Which to me doesn’t make any sense? Also the last few times I’ve ordered I tend to save to save when my item is supposed to ship, but I’ve noticed that they’re delayed by like almost a whole month. What doesn’t make any sense to me is why is the 2022 seasons greetings getting to US fans starting February? I should have just bought it from the global shop and spent an extra $5 to have my order here in time for Christmas. Another issue I have is because of how delayed everything is, there really is no ideal shipping date. It would be nice if there could be like an ideal shipping date placed on the order page. Not on the page where you buy the product because that changes if the company stocks more. I have been struggling to remember when my stuff ships these last few times and I can never find the ship date for when I ordered. I feel like I am in the dark about why everything in the US is being delayed. The last few times things have been delayed the only explanation I really have been given is due to the COVID situation. Which okay sure, but it doesn’t give us any new dates or when they have a deadline to get everything shipped with the delays. It’s confusing to me. Why even have the US shop if all you’re going to do is delay the shipment by two whole months?