Customer Service is Horrific – Weverse Shop Review

I’ll start this by saying the merchandise offered is great and I’m glad there’s an app for it. However, my customer service experiences have made me seriously pull back on what I buy in case there’s an issue. If you get the merchandise without it being damaged, great! If it’s damaged though? Be ready to get frustrated. The customer service team seems more like artificial intelligence rather than an actual human being responding to you, that or they’re stuck with a script they can’t alter. Half the time your question isn’t fully answered or they tell you you’ve put in the wrong type of request (apparently you should open a return request when you want to replace a damaged item instead of an exchange request….?). Overall, it’s gotten to the point that when I get something delivered I hope it’s not damaged because then I’ll have to deal with their support team instead of being happy my merchandise is here. Not the type of reputation you want to have as a brand. Also, if you live in the US be prepared to wait forever for the merchandise to ship. For some reason they can’t use statistics and data to make a reasonable estimate on how much product they’re going to have to ship stateside. You’ll see fans in other countries get their items several weeks before you do despite them having a distribution center here. Long story short-love the merch but Weverse shop…..get it together would you?
Review by Echelon Gurl on Weverse Shop.