Weverse Shop Reviews – Page 9
4/5 rating based on 237 reviews. Read all reviews for Weverse Shop for iPhone.
Weverse Shop is free iOS app published by WEVERSE COMPANY Inc.
Has some good and a lot of bad
BlueAnnikaNoble1
There’s never been a time where I’ve had some particularly horrible experience trying to buy off of the Weverse Shop, but I’m definitely annoyed by it. The two things which concern me most are shipping costs and availability. First shipping is very expensive even to the US. For more expensive items such as the Learn Korean With BTS package it’s actually cheaper to order from the global shop than the US shop. The combination of $15 shipping for every order and hiked up prices makes me very reluctant to order merchandise. Secondly, half the time I can’t even order the merchandise that I want because it’s not available. For whatever reason restocks seem rare and random. I often miss an item I want getting restocked and then it’s sold out again before I can buy it. Finally, merchandise quality has been going down. I’ve felt this for a while but recently it’s become really apparent. There’s so many cheaply made items on here and I’m less likely to order because I don’t know whether I’ll receive a quality item or something thrown together. Please focus on the important pieces of merchandise and do away with all the extra tiny knickknacks which are low quality and diminish the reputation of your shop.
Never had a problem.
Lissammer
I have purchased a lot of merch from this app. It will list the shipping dates for pre ordered items and they have arrived with in a two week window or less. Even with Covid making it harder to get things processed and shipped. It can be hard to track sometimes but that depends on the delivery service. DHL has made things arrive even faster. Yes shipping can cost a lot but from I live in the states so that is a long way to travel. Overall I am very satisfied.
minor complaints
ItTayTay
Shipping is really pricey from global shop. I live internationally so it prevents me from getting some things I want. I understand why it can be pricey though. I would order some things from the global shop but I've seen/heard bad things about it such as damages products. I'm a little scared to try and order from it.
Not too bad
NBond1112
I’ve been reading the many bad reviews this app has been getting and I’d like to say that personally, I haven’t had a bad experience. I’ve had the app for almost a year now and I have ordered a decent amount of merch. Usually I order something once a month depending on the new items that come out, and I haven’t had a single problem so far. I honestly don’t have a complaint about the shipping time. It is COVID world and so you do have to expect there could be delays. Also, when ordering from the Global shop, I do expect it to take longer as I’m from the USA and it is coming from overseas. I don’t know if maybe some of the items people have ordered that took months to arrive were actually preorders, because if they were preordered, they do not ship immediately. The shipping dates are posted in the announcements. I can agree, however, that the shipping costs are a bit high for shipping within the USA on the USA shop and that the price difference on items in to Global shop compared to the USA shop is sometimes a lot, and even with the higher shipping cost from global it can still sometimes be cheaper than ordering from USA. You just have to do your research and compare if you want the best price. I also read some people can only use won in the global shop, but there is a way to change that setting under more and then currency. As far as payment options go, even if you don’t have a paypal account you can use it to still make your purchases. It will have an option to pay with either debit or credit or as a guest rather than sign in. I haven’t had any problems doing that so far. As far as customer service goes, I do think there could be improvements made as far as specific responses go. It would be nice if they could elaborate more when explaining something rather than have a similar response to different questions. Anyways, overall I haven’t had a hard time with this app. I think it has been fairly successful.
Weverse is wonderful!
jenseel
It’s not perfect but I feel it is much better to buy from BTS official site than others. You know you are getting the real item, not some knock off. Things Weverse can’t control: Speed of delivery and cost of delivery. Yes, it’s pricey!! There is nothing you can do about it. Also because of COVID, they can’t even guarantee shipping date. It all depends on where it needs to be shipped. And if you buy the BTS Army membership, the kit will be sent at the very earliest, in the next quarter. For example: I bought the membership in May, so I can’t even look for it to be shipped until September but because shipping stopped early in the year, they are backlogged. So people buying their memberships in January, got them in June. So now, I’m guessing it will be October or November, barring any further COVID delays.
Shipping is crazy
Matt Gamerz
I was buying a picket for $15 i thought the shipping would be like $4 but no i have to pay $14.99 which i spent like $40 bucks over 1 item
Great App for Official Merch!
Klepto.Scout
Like with any live drops (concert tickets or merch), high volumes of online traffic is to be expected - especially considering the size of BTS’ fan base - so don’t assume there to be smooth operation on the app when merch and such goes live. Other than lagging/glitching when merch goes live - I love this app! Having an option between Global or US (now also Japan!) stores make it a lot more interesting to shop around for items since you have a backup store to fall back on when an item sells out in the other. That being said, you don’t really save a whole lot on shipping costs when buying from the Global over Korean store. I personally tend to default to the Korean store just for this very reason. The items are sometimes significantly cheaper on the Korean shop, such that even with double the cost in shipping, you’d still end up saving if you buy direct from Korea. High shipping costs is not new to any kpop merch buyer, so don’t expect that much of a difference here - but do expect a much smoother buying experience and confidence with payment transactions! Their customer service on the app is fairly quick and easy to communicate with and to be honest their shipping is fairly quick for overseas. I’ve never had a package take longer than a week and a half to arrive from Korea to California - and Weverse defaults to DHL for delivery service, which is a much more organized and worry-free delivery service than Fedex or UPS in my opinion. Overall, it’s great! Would love to see some restock of some of their older items, but the selection they have is still decent.
Filing a complaint with BBB
Khanisha
I will be filing a complaint with the Better Business Bureau. There is no reason it should be 10months since I’ve paid for a product and not receive it. Customer Service has been no help and there have been no announcements to customers as to why it’s delayed this long. Legal action will have to be the way to get this company to treat the fans better.