Weverse Shop Reviews

What’s going on!?

Yeontansjams

So far everything has been great but lately when I order things like a TXT album things are MISSING I bought their first album recently and the poster is GONE it’s not there! Same thing when I bought one of the BTS graphic lyric books and the illustration card was also missing it’s also quite frustrating that it’s NOT translated at all it’s all in Korean even though I bought it off the USA shop but it didn’t stop me from buying all 5. Other than that everything is great!

Ship to Panama

Rachel reenee russel

Please can you ship to Panama it won’t let me, I want to order something before is sold out!!!!!

creators please read !!

5hfan123

im writing this review in hopes that someone with influence will read it. weverse shop, i humbly ask that you give us the option to be notified when at item goes on sale. perhaps a push notification that you can enable by expressing interest in the item? i missed out on purchasing the notes and now it’s sold-out. when i saw that, all i thought was “if only i was notified as soon as it dropped”

Customer Service is Horrible

JMendz

BUYER BEWARE. The Weverse Shop provides one of the worst customer service I’ve ever experienced; the last time I’ve been this frustrated with customer service was when dealing with my cable company. Due to the app separating your shopping cart between buying from the “Global” and “US” stores, glitches occurring in purchasing. I experienced such a glitch when renewing my membership; my membership was cut short by 2 weeks, and I didn’t receive my Special Renewal Gift as a result. Customer service tried to spin the situation, saying I cancelled my membership. They do not care about customer satisfaction or even abiding by their own terms of purchase. BUYER BEWARE.

overall- just bad

jooniiversals

first of all- the prices are outrageous. i saw a ring that was $70. really?? not even a ring set. a RING for $70. i could get a bunch of other merch from other websites with the same price as that ring. also, you guys aren’t even stocking up on anything! i checked your on the shop in june for an army bomb and it said that they were sold out. i checked it just now and it still says that it’s sold out. it’s like you aren’t even using this store anymore and you’re just taking people’s money. and it’s really upsetting that this is the only place we can buy things, because it seems like the weverse shop doesn’t give a crap about customer service.

Customer Service

heesunflower

I’ve had a missing package for over 2 months now but the Customer Service has done nothing about it. I’ve contacted multiple times but all I’ve been told is to wait even though it’s been more than 2 months. The communication is terrible as well.

Delayed shipping and customer service

Wosome1

This app so disappointing because they take so long to ship any items. I understand that the delivery will take a while since some items are shipped from Korea, but the actual process of shipping takes too long. I bought the army membership so I’ve been waiting for the kit. I knew it got delayed because of COVID but they said that they would ship them out in the end of July. When I inquired about my kit in the 20th of August they apologized and said that it would be shipped out soon. They changed my status to shipping out soon and up to date it still hasnt been shipped out. I hope they fix theyre shipping process since people spend so much money on their product one would expect that they have a faster shipping time.

Weverse Shop Reviews – Page 8