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SmartHub

SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company. NISC serves over 500 telecoms and utilities across the nation, install the application to determine if your local organization is supported.
Category Price Seller Device
Utilities Free National Information Solutions Cooperative iPhone, iPad, iPod

Additional Features:

Bill & Pay -
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date.

My Usage -
View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface.

Contact Us -
Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.

News -
Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events.

Service Status -
Displays service interruption and outage information. You can also report an outage directly to your service provider.

Maps -
Displays facility and payment dropbox locations on a map interface.

Reviews

App keeps crashing on iOS 14
Lumperjack

I just downloaded update,October 6,2020,IOS app still crashes every time I open it.I deleted the app and redownloaded it.I get a split second to see app,then it crashes


Crashes immediately
a baddog

Used to work. No, not so much. Sad.


The “minor bugs” broke the app
ConstanceMalena

The app is the most convenient way for me to pay however since the update I cannot sign into the app at all. I constantly get errors saying it’s down for maintenance. Please fix it


Not user friendly
Mattemaker

My electric company just changed to this format. There was no instructions on how to re set up auto payments. You can’t copy paste when setting new password. There’s no option to see password as typing. Then it tells you you have too many characters. 12-15 characters btw. Instructions to set up notifications are incorrect or the app is just not working when you go there. It has wasted a lot of my time. It doesn’t even show what date my payment is due so I don’t even know if my payment was made during the transition of changing to this type of format. I hope bugs are fixed and it becomes more user friendly soon.


Not working
Witchdoctor37

When I first downloaded this app it worked great. I use this to monitor and pay my electric bills for a house I own out of state so it’s nice to have this to keep an eye on it. Now the last month or more the app does not seem able to connect to the server! So is this an app issue or something bigger? Either way it needs to be addressed ASAP!! I tried going to the app developer website and no way to contact them there so hopefully they monitor comments here.


No longer functioning app
raetaylor333

Hasn’t worked in weeks. Now have to leave my house to go 30 minute drive to pay my electric bill. During covid.


App doesn’t work
MailManD4

This app used to be great for paying my electric bills. Now for some reason I can not log in. When I try to reset password it gives me and “invalid log in” pop up. I’ve uninstalled, reinstalled, and tried multiple different passwords with nothing working. Very aggravating.


Keeps crashing
Turbotj

Latest version keeps crashing on my current model iPad Pro with latest OS. I just added a new account and now it crashes each and every time it loads


Broken
Christina N. R.

The app has been down for weeks with no communication from the devs about what’s happening. Which is a big problem considering that this is the app of a utility. Absolutely garbage.


App opens and closes immediately
MR in NH

The app stopped working. You log in and the app tries to open and closes immediately. Tried deleting the app and reinstalling but the app still closes immediately after login.


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