Shopify Inbox
| Category | Price | Seller | Device |
|---|---|---|---|
| Business | Free | Shopify Inc. | iPhone, iPad, iPod |
Shopify Ping helps you focus on the part of your business that matters most: your customers.
BUILD STRONGER RELATIONSHIPS
Stay engaged with your customers by keeping all of their messages in one place.
Shopify Ping pulls from the messaging apps you already use to bring all of your customer conversations into a single mobile app, making it easier to respond to questions and build relationships with customers even when you’re on the go. Messages from Facebook Messenger, Chatkit, and more to follow soon, come together for easy, centralized, efficient management in the Shopify Ping app.
BUILT-IN ASSISTANCE
Shopify Ping also comes with Kit, a free built-in assistant that’s always working alongside you. Kit saves you time by running Facebook and Instagram ads, email campaigns, retargeting campaigns, and more on your behalf, all through simple conversations.
Kit can help you with:
Social media posts
Facebook & Instagram ads
Retargeting campaigns
Email marketing
Inventory sourcing
Editing product photos
And more
With Shopify Ping, you’ll spend less time shuffling between separate tools and more time on what matters most: connecting with your customers and growing your business.
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FEEDBACK & SUPPORT
Call us at 1-888-746-7439 for 24/7 support. You can also contact us at [email protected], or visit the Shopify Help Center.
Reviews
No Images in Chat
George Dreemer
I love the app, it works great. Sometimes there is a slight delay with receiving messages from the customer, but it’s nothing drastic. The only thing I hope to see is the ability to receive images from customers. One of the things we use the chat feature is for receiving discount codes. Customers need to be able to send in a screenshot as proof of giveaway completion. Unfortunately, we don’t receive images. We hope this feature is added in the future.
Doesn’t work
Mia and Michelle
We don’t receive notifications when customers send messages and only works on iPhones. When customers initiate the chat option in our website we never receive those messages. Does not work at all.
Love this app for my store!
reVOLTe Lighting
Absolutely amazing! This is exactly what I have been looking for.
Does not work
Gta god modder
I have spent hours on my app trying to sign into my account. It’s super buggy and is telling me my store doesn’t exist. This is also true for 3 other people who are attempting or have attempted to use this app. Don’t waste your time, it’s useless if you can’t sign in...
Garbage.
kbdssigns
I’ve had so many issues with customers sending photos. They load once, then you go back and they say “unable to load”. I’ve had to ask multiple customers to resend photos, which is terrible. Then you have to use your phone to respond? There’s no way to handle messages on a desktop platform? We can’t send the customer pictures? This is what happens when someone poorly executed a great idea.
iPad integration
Tango user
I love the app but my only gripe is that it’s not optimized for iPads. It appears as a very small display on the screen. Are there any plans to optimize this? I do 90% of my business from my tablet.
Great app
neine85
This app is fantastic. I’m not skilled at advertising, so it is absolutely awesome to have a virtual assistant who can do it for me.
App crashes often
BFMHDAAA
Although I like the idea of this app it does crash most of the time I use it. Usually right when I press send. I also wish I could upload pictures to respond to a customer with.
