Mercedes me (USA) Reviews

Lousy app!! Doesn’t work

Phil023

I installed this app shorty after I got my new Mercedes. It worked initially and now doesn’t work at all. I can’t unlock or remotely start my vehicle at all. Support tech has no solution for me. It should work especially for a luxury vehicle.

Frustrating at Best

Chadburns

I rarely write negative reviews about anything because it isn’t worth the energy to me to be “that guy”, but I don’t have a choice with this app. I gave it 2 stars because I think the app itself (design, interface, features) warrant 4 stars, but the reliability and functionality of the service itself is laughable at times. If I were to quantify, I’d guess that 1 of 10 attempts to use the app either to start or just unlock my car will not even open or load. It will randomly log out for no reason, and the “service is temporarily unavailable” or “system is down for maintenance”. It’s clear to me that the architecture of the software is fundamentally flawed rendering it unreliable. Imagine if 1 of 10 text messages you tried to send failed and you had to try again later? My hope is that Mercedes directs some resources to scrapping this and rebounding from the ground up because they really should be leading the automotive industry in technology, not lagging behind like they are.

Mercedes Me

t3texas

We have used the app for 2 years now, and our only complaint is that there are occasions when we can’t connect. Once or twice , I had my dog in the car and couldn’t connect to unlock it. I had full phone service, but had to call Mercedes to get my car unlocked. When it works it is great!

Featureless crap

Sunnyk1234

I expected so much more from Mercedes than this third grade app! My Subaru app has more features such as temp set, heated seats steering wheel options than this! Please seriously consider pulling this out of the App Store and start over for god sake!

Useless

Nanfw

No point in enumerating the problems with this app since it has been done many times already. MB should not offer a technology in which they do not believe or support. (The MB financial services app works just fine)

Update 01/17/20 Worst app I've used ever!! 2 years later still crap

Kleb0609

Update: 3 years later and it finally works as advertised. Interface is good and I would say a reliable 95% of the time it will start my car. Still annoying are messages as servers down or maintenance being done but overall a good experience. So why only 3 stars? Because it still took 3 years to get right!! Btw still the only review on an app I’ve ever done. Update 2 years later nothing has changed. How can this still not be fixed? How is it the Mercedes logo is put on crap like this? Does it even matter or do you have our hard earned money and this does not matter!!! The worst part about it is the ME app has so much potential. It's just horrible and doesn't deliver. Of all the apps I've used this is the most frustrating one ever. I would prefer if it crashed and closed out but instead it keeps you clocking and waiting for some update to confirm whether your car successfully turned on or if there was some error... 50% of the time it has some sort of error. I've also experienced the app giving me an error and the car still turns on, just plain frustrating. All of my cars have always had a remote start feature that I would really on heavily and is a big selling point. I love my new c43 amg but if you don't fix this feature it will be my first and last Mercedes I purchase. There are many other things wrong. Just one other is the send2benz feature which can't find any address I'm looking for. Anyway it's been a horrible experience so much so that I've resorted to writing a review. First time ever!!!!!

The worst App of all time

Lv023

Never reliable. Works maybe 10% of the time. This app is a complete joke and it seems like on the coldest, snowiest days, it without fail, will glitch or give some ridiculous error message.

Remote start

scfefgh

Only reason I use The app so I can use the remotes start and it dose not work most of the time . Especially when I really need it to work . It’s been that way for two years I do not know why Mercedes has now fixed this

Worthless

RhonB2424

Never works . The most frustrating piece of garbage ever. All I want is for my car to start remotely..Is that too much to ask? Yes, apparently it is wayyyy too much to ask.

New car same bad pp

NYR Subscriber

The colder it is the higher the chances hoo can’t connect. 30 Fahrenheit means 0% probability of app working. It is embarrassing.. Feb 19, 2019 - it does seem like the work they have done has improved performance. This morning I was able to easily log in and use remote start. I am increasing my review by 1 star. Jan 31, 2019 - 3 degrees F. App no longer has remote start on it. Jan 21, 2019 - 7 degrees F. Logging into app took 15 min. After 3rd try remote start worked. There should be a class action law suit against MB for this. We paid for a feature that rarely works. So much for the remote start. An utterly awful app. Most times cannot log in. I have seen and has to agree to the terms of service 3 times today and neither the app nor the terms have changed. Eventually when you do login, remote start NEVER works. I am sure Kia does a better job. Whoever is responsible for the ownership of this app should be embarrassed.

Mercedes me (USA) Reviews – Page 9