Mercedes me (USA) Reviews

Was Getting Better

Texan Down Owl's Run

The app actually went a couple months of working - other than requiring 5 gal of gas before it will start. Now they have been maintenance if the app for over 24 hrs. Freezing temps outside and no remote start for 2 days... Why can’t they start seat warmer and ventilation remotely???

I wanted to love it but it’s only been disappointing

ZumbaTinkerbell

It’s been my lifelong dream to own a Mercedes. I about one last week and within that time the app has only worked about 2 days. It keeps saying “error, sorry for the inconvenience”. One of the requirements I wanted in buying a new car is that it has remote start. It’s 12 degrees or lower her every morning and then is no way to start it before leaving for work at 6am. VERY disappointed. I’ve deleted and reloaded the 3 times already and it doesn’t work. Also, after reading other reviews theirs have more options that I was able to experience the two days it actually worked. Again, at this moment it says it’s under maintenance - this does not help me with the frigid cold mornings and my children and I having to get in and wait for it to warm up every morning.

Incredibly convenient

guccixx

I’ve been using this app since I got my mercedes and I haven’t looked back. This application is super convenient for making your life easier. Would highly recommend downloading and paying for the service. Always room for improvement! Wondering what else they will add in the future.

Pathetic attempt

WozzaSa

The service is down more than it is up!!!!

amazing

gitanya1

this app is amazing i’m so happy i didn’t listen to the previous reviews the auto start works great just follow the instructions its so convenient especially now that it’s winter

Mercedes Me

garda753z

This application needs some improvement with more flexibility. It currently limits the auto start feature based on the fuel level. It is set at somewhere in the 30% range. They stated that this was done for safety reasons but I really cannot figure this one out. It needs some work. I have also found that it is not very reliable which is disappointing come from Mercedes. I expected more leading edge technology.

-5 stars

MB_AppStore

Absolutely horrific app. Works 20% of the time. Bogus errors “sunroof open” ... “low gas” neither of which are true.

They’re apps never work

Gbryer

Had the app for awhile with a decent amount of bugs, then it just stopped working and wouldn’t connect. The last couple apps by them are like this, they never work and are trash

Not worth it

drmrm

Cumbersome, horrible interface makes interacting with any agent you connect with feel like you are on satellite connection to some distant planet! Not clear, fuzzy at times but the real dog about this Mercedes Benz service is that connecting to a live person often takes what feels like decades. When you finally connect to a live person for personal assistance, most of these with whom you interact with are quite ill equipped to handle anything outside of a very, very general question. They can tell you what day it is or the date per se; but, should you ask anything outside of this, good luck, you'll be transferred for the next 20 years to various other departments! Im only in a trial run and it only took 3 calls for me to come to such a drastic conclusion. It's simply horrible. The competitors GM Onstar is light years ahead of this and Cadillac, here I come!

Doesn’t work.

Kla-Milwaukee

Simply doesn’t work. It’s unbelievable that Mercedes-Benz has such a garbage app. It’s either their satellite or the app or the vehicle hardware or software or ALL OF THE ABOVE. I’ve owned several Ford F-150s for last 8 years and never had this issue. So living in cold Wisconsin and no auto start on the key fob is really sucking right now

Mercedes me (USA) Reviews – Page 7