Frustrating at Best – Mercedes me (USA) Review

I rarely write negative reviews about anything because it isn’t worth the energy to me to be “that guy”, but I don’t have a choice with this app. I gave it 2 stars because I think the app itself (design, interface, features) warrant 4 stars, but the reliability and functionality of the service itself is laughable at times. If I were to quantify, I’d guess that 1 of 10 attempts to use the app either to start or just unlock my car will not even open or load. It will randomly log out for no reason, and the “service is temporarily unavailable” or “system is down for maintenance”. It’s clear to me that the architecture of the software is fundamentally flawed rendering it unreliable. Imagine if 1 of 10 text messages you tried to send failed and you had to try again later? My hope is that Mercedes directs some resources to scrapping this and rebounding from the ground up because they really should be leading the automotive industry in technology, not lagging behind like they are.
Review by Chadburns on Mercedes me (USA).