Mercedes me (USA) Reviews

Just found out they are still billing me from a lease that ended 2 years ago

______TOR______

Unbelievable. The vehicle could not even be seen in the mbrace portal or app...

Only app that doesn’t ask to rate it

Jrsitstitxlhxlyxotsitw

Because they don’t want you to! So disappointing the remote start is really the main feature you’d want to use and whenever it’s cold and you try to use it there is a “technical error” or “down for maintenance.” Total bs.

Rarely works

JT.Taylor

I normally don’t write reviews, but wanted to share my experiences with this app. When it works, it works great. The times you need it the most is when it will fail you. I’ve had to uninstall and reinstall the app several times. It gets stuck in “running security check” for whatever reason. This is not the quality I expect from Mercedes. I hope they fix the issues soon or redesign the whole thing altogether.

I am tired of the error message “up and running soon”

KT diner

I have not once gotten into app. Every time I try I have to watch the intro spin and then the waste of time messsge... “sorry for the inconvenience we will be up and running soon”

Mercedes should be 5 Star but Not

MCPS parent

I think the app is easy to use and has a great design, but every time I try to actually use the app...nothing. It never works on the first time. Have to try over and over and over to even load the app! Come on.

It stopped working

Yvonne

2nd Update... Valet Protect still does work... The Valet Protect does not work. Stopped working weeks ago. It needs to be fixed ASAP. This is ridiculous for MB.

Attempted to activate my account 4 TIMES

Angoolak

Was told to wait for 48 hours for the activation and every darn time I get told that there is nothing about me in their system and get asked about my info again and again. Terrible service. No way in hell I would pay for this garbage after it’s trial period.

How is it this bad?

Djd91

If it works it’s simply ok. 2 or more days a week it just won’t even open. Another 1 day a week is maintenance, all day. It’s a joke. Especially from Mercedes-Benz. Aren’t you guys embarrassed by this?

Remote Start

Tymiata

The Remote Start is a failure. The app just does it graphics function to make you believe it is working, then, no start. A year ago the function worked very good. I updated the app and all was well, now is back to not working. Annoying

Inaccurate, unreliable

Maddie8888

Remote start has about 30% chance of working. I have photo of locked doors after message reporting remote start failed because the doors are unlocked. That’s just one of the many messages returned when trying to use. In general, it has stupid slow response time in all that it does. Once however, the app unlock screen was the ONLY way I could open the vehicle’s doors. The handles wouldn’t open and the key fob itself wouldn’t open them. Between app bugs & the vehicle’s other myriad electronic glitches, this 2020 may be going back. Thankful for camera phone that is helping me document all of these.

Mercedes me (USA) Reviews – Page 10