MDLIVE

Not working

jsmack14

I love the service and convenience of MDlive but this app will not let my log in with my credentials. I had no problems logging in online but could not use this app even after multiple attempts using the same username and password as the website.

Best customer service I’ve had in a very long time!

Bayturtle

Best customer service I’ve had in a very long time! Very responsive and helpful staff and doctors versus some bad reviews I’ve read here. No more dealing with going to the doctors for normal things and waiting for days if not weeks. Highly recommended!

Waste of time. No follow-up

to wear a coat or not

They messed up my appt 3x. Then video wasn’t available. Spent over 3 hrs on the phone trying to speak to a dr. What a joke. I’d rather go to a regular office.

Never works - always have to call them

allCAmama

This app is a waste. We repeatedly have trouble with it, and the three times we’ve tried to use it it has never worked as it’s supposed to. Each time we’ve had to waste a ridiculous amount of time on the phone with them. This time, the rep told us the app would work if we deleted it and reinstalled it. Nope. I’ve never seen a service that is supposed to be so convenient cause so much work.

Horrible!!

Zephyrus411

The advertised 15 minute or less wait time is BS. Yesterday, I waited over 30 minutes then called customer support. They said the average wait time is 90 minutes and than it would be another hour wait time!! I told them I wanted to reschedule the following day. They asked me what time, I told them 10am. They said someone will call me at 10am. The next day I waited by my phone. 10:20am came around, no call. I called customer support. They said my name was merely put into the queue at 10am and it would be about 90 minutes until someone called me back. I promptly asked them to cancel the consultation and refund my money.

Christmas morning

Peinetree

6 am on Christmas morning they got me in 10 min or less, had technical difficulties because the app. Store would not let me download the app, but they stayed with me on the phone and found a pharmacy that was open worked around my technical problems which I could not believe. I am a believer and so super grateful.

Waste of money

DrewTingley

Wait time is long and the visit is a waste of $40. I pay a copay to see a dr to get prescription for sinusitis or strep throat and I was concerned how this would go without a typical exam or a culture. What a joke he gave me a recommendation of stuff I was already doing. What a waste!! I am traveling by train and bus over the next few days, at a minimum he could have given me an antibiotic to boost my immune system through the rest of my trip... absolutely the worst forty dollars ever spent, felt duped... would have felt better watching free dr mom

Poor service

BigMex1985

The service I received was poor based on lack of communication from the doctor that I was speaking to instead of taking time to listen he jumped to conclusion and diagnosis and ends the call I personally would not recommend this service to anyone. Also I had requested video conference but they rejected and ended up calling instead I don’t understand the point of giving an option one they don’t want to video conference especially for a medical when a person needs to be seen

It’s a scam

GoBlue222

Had an appointment. Of course they billed my credit card immediately. I was online at the appointment time. Dr did not show up. Said he could not get in. No way to re-establish connection. Tried to setup a call based, but got no call back. Dr quit responding to messages. Called tech support, waited to talk to a human for more than 10 mins. Then got booted and when called back got “All circuits are busy”. Terrible service, no call back, system hardly works, except the part where they take your money, that seems to work instantaneously. Still waiting for my copay to be returned. NO SERVICE WAS RENDERED.

Waste of money

cnd2146

Absolutely terrible service and a waste of money. I waited 3 and a half hours for my consultation. When I finally talked to the doctor she told me I needed to go to an urgent care for a stomach bug. She did not give me anything to get me through the night, she did not give me any medical advice and she did not help me at all. She would cut me off mid sentence and could not be bothered to help me in any way. I paid 40 dollars to stay up all night and be told I needed to go to urgent care which is where I would've gone anyway had it not been for this joke of a service. So now on top of the money I'm going to spend on urgent care I just threw away 40 bucks for no reason.

MDLIVE Reviews – Page 23