MDLIVE

Jason Daniels

jd3480

I gave it a one star because I had too. This app has not worked since day one and is a waste of time!!!

Sent my info, submitted 2x. 3.5 hours later still no call and submitted a “request” - customer service said I had missed a call - my phone shows no calls, my phone was with me - and I’ve triple checked my number in their system to ensure it’s correct. - feeling like it’s “take the money and run”.... and still haven’t spoken with anyone. Worst part is - I was lied too - my phone has great service here - and not even a “missed call” on my phone. Thanks for lying to me about he attempt.

I thought being sick was the worst, until i tried this

Zmanlive

worst thing ever invented. I called in the morning, got an appointment for 6pm, 5 minutes later says doctor cancelled, called to reschedule for 6pm. waited 45 minutes in the “waiting room” got a call, says they cancelled again. Get back on que... still waiting.

Glad I’m not going to die soon...

boardr247

Experience 1. I’m having sleep issues and want a sleep study. Insurance requires a consult first. Should be easy over the phone since there’s nothing my regular doc can do to look at me. Does MDLIVE help? Nope. Experience 2. I call last night around 9... around 12:30 last night they call and I haven’t been seen. Reschedule for 8 this morning. It’s 8:30 and I’m about to get on a call with our CEO and expect the call then... Just go to the doctor. This doesn’t seem worth it to me. Nothing is quick or easy.

Paid $$ for WebMD Diagnosis

andreaninetoes

The Dr read info about my illness off of a script and it wasn’t personalized to me. The only question he asked was “Oh so you have (illness)?” Then his soliton was to “take Advil.” I would have been better off reading WebMD and saving $$. 100% would go to quick care next time even if it takes forever.

Bad Experience

Junior916

Hoped to use this app to confirm flu diagnosis, get prescription for Tamiflu and avoid trip to urgent care. Three hours after doctor was supposed to get in touch, received prerecorded message that I was in queue but still no doctor. At 1:30 am, received a call from a nice lady asking when I’d like to reschedule the appointment, which scared the daylight out of us. Asked to get my copay refunded and she said no problem but it would take 24 hours. Drove to urgent care the following day and got my meds the old fashioned way. Wish I would have been informed immediately that the doctor could not “see” me as promised. I would have made my way to UC that same night.

Waste of time and money

KyleCA

Complete waste of time. Called for sinus infection because we're flying soon and was told to take an OTC decongestant. I guess it makes sense they can't diagnose you over the phone, but what's the point of paying if all the do is send you to the pharmacy for OTC? Now off to urgent care. My company has been pushing this service, I'll definitely tell people not to waste their time and money and just go to urgent care.

It’s worthless

Gossamerjohn

First, they don’t tell you how the process works once you set up the appointment. When you call them different people tell you different things. Then a recording calls you and asks you to press numbers on your phone but it doesn’t recognize the key entry. Finally, if you need a referral they cannot give you one.

MDLIVE Reviews – Page 27