MDLIVE Reviews – Page 22
5/5 rating based on 268 reviews. Read all reviews for MDLIVE for iPhone.
MDLIVE is free iOS app published by MDLIVE, Inc.
Waste of money/no treatment
MEOSG
I selected an appointment with a doctor based on my filtered results. The doctor I selected didn’t call, instead it was another doctor and he called 20min after my scheduled appointment time. This doctor couldn’t tell me if I would be charged for trying to locate my original doctor or not, so I decided to stay on the call. He advised me to visit an urgent care facility for what he thought sounded like a sinus infection. This call cost me $59. Urgent care cost is $90. I explained the reason I wanted to use MDlive was because it was cheaper and that I didn’t have the additional money to pay for urgent care. He said he would not prescribe me antibiotics and apologized for not being able to do anything but offer advice. I wish I never signed up, took the call or wasted money on this service. Now I’m still sick and don’t have enough to seek medical help at an urgent care. The reason I signed up was because I have Cigna insurance but still was charged $59 for a call from the wrong doctor who didn’t help me in anyway. Update: Tried to email the address provided in the response from “App Developer” for further help and this email address does not accept incoming emails from anyone. More frustrated than before - bad service all around.
Worked great
kellyatx78756
Once set-up with medical history and account i didn't have to wait long for the doctor appointment. Doc was great, diagnose me with the flu and called my prescription in right away.
Misleading
Sorts it's
I recently gave a call in for simple symptoms of the common cold and while speaking to the doctor he advised that it was his personal decision not to prescribe an antibiotic and I stated that was ok and asked what next step I should take. He advised that I would need to set up another call, so I did. I had to contact the hotline due to the “24hour rule” and was told that another doctor would reach out to me to see about the antibiotic/steroid I was requesting. After waiting, a representative reaches out to me, I tell them my experience and that the previous doctor and phone representative tell me I may speak to another doctor to discuss the symptoms only for her to tell me I had to wait another 24 hours to even be eligible to speak to another doctor. I recommend to just rely on your family physician or urgent care so they can actually see your symptoms face to face. This application might be good if you’re needing very basic medication. **updated** I received a response stating they would further this response to a medical director. I emailed the email they requested and it states “this organization only allows emails from people within its organization”.... again, my response above wouldn’t change.
Friustrated user.
marymc1029
The app doesn’t let you enlarge the font and I can’t read the text. I am also trying to find the first screen with menu for price, but it won’t let me go there
Be careful what you call them for
Lad1986
I called for a severe sore throat. They wrote me off as a virus. Told me to contact them a week later if I didn’t feel better. I got so sick I finally dragged myself to urgent care and I had a SEVERE case of strep throat. The doctor gasped my throat was so bad. Now, the reason i did give them a 3 star rating because this is the first issue I’ve had. Some things are just better left to urgent care
iPhone 8 Plus
Mima_f_baby
Great features. I have not ran into a problem yet and I have been using this app over 2 years now. It is user friendly. When setting up a new dependent the terms and agreements box to check must be bigger. It’s too hard to click on that tiny box.
Waste of time. And $59.
TheyStink
Waited nearly 2 hours for a call. When I asked for what I know works for my symptoms, “Doctor” told me all “patients are the same and everybody reacts the same”. I told her “I sincerely doubt that’s the case.” Then she told me to just use over the counter stuff and to google my symptoms. Unbelievable!
Bug fixes
Gutsrage11
On an iPhone X and when I get to the choose pharmacy option, the search button is actually hidden. This needs to be fixed since you cannot proceed past this point. I also noticed there wasn’t a pending appt spot unless I just can’t find it.