MDLIVE

Disappointed

Systemkid5

Don’t waste your time or money!! Waited a total of 8 plus hours to finally talk to a doctor. The live chat by video that I requested didn’t work! The doctor said he couldn’t hear me! So I had to be put on a waiting list to have a doctor call me! Took longer than the 15 min wait time. I couldn’t enter my preferred pharmacy, only Walmart & CVS popped up. I got 6 calls from different reps confirming my name & number with confirmation is hat a doctor would be calling. The doctor who did call suggested I had allergies. After telling her I had already been seen at 2 different clinics & still was not 100% she suggested I make an appointment with my primary care physician!

Such a life saver!

Petersam421

We’ve used this app now 4 times. Kids getting sick never seems to happen during office hours and they have been able to prescribe medication and get us back up and running without having to sit for hours in the urgent care office. Today I had major tooth pain so I again used the app got a call within 5 minutes medication is on its way to Walgreens and I’ll be good to go in no time! Thank you to MDLive and their wonderful doctors!

What a trash fire

Fgus

I’ve used a different app before and it was SO simple to use. Then my husbands company switched insurance companies and they want us to use this app instead. I’ll just go sit in the waiting room at the doctors office. It takes less time than getting an account set up on this piece of trash app! It wants information that is not listed on our insurance card so I called their customer service number. They told me that I have to call the insurance company to get that specific number. So I did and the insurance company has no clue what I’m talking about or what this app is asking for! Just go see a doctor. You’ll be healed before trying to set this stupid thing up. **update: was asked to contact but they did not leave information on how to do that. When you click the link to contact support for the app, it says page not found...**

Great concept but rough experience

Dragon girl 35533

I was pumped to use this service, but had a bit of a trying time. Got all set up and was waiting for doctor to enter the video chat. Had to wait quite a while (which I don't mind, but the steps led me to assume there was no wait, just wish it was clearer). When a doctor finally appeared, I entered the chat, yet the doctor couldn't see or hear me, and then hung up. I had to call customer service (they were very friendly and helpful) and they got me set up in line again. Had to wait again maybe 15 minutes. Got into my video consult and all was going well. No complaints with doctor, professional. About half way through, the doctor told me he couldn't hear me anymore. He tried leaving and coming back in to the chat but we couldn't fix the issue. Finished consult with me nodding or shaking head and giving thumbs up. Would love to use this service again but hesitant with the IT issues.

Couldn't get past select pharmacy screen

sickinAustin

Couldn't use because it couldn't locate ANY pharmacies in any zip code near me. Locked up.

Great

Dmonster

Great alternative to going to the doctor and sitting around with other sick people and get more sick

Great Concept, Poor Execution

Snoopnun

Used this app because I was having unique symptoms and wanted to get any sort of diagnosis, some kind of clarity. I chose the option of getting whatever doctor available. First off- you are charged before ever getting connected with a doctor. I was charged $38. I told the doctor what I was feeling, with struggle because of connection issues. After telling her my symptoms, her medical advice to me was meditation to ease my stress related symptoms. She added that I could look up videos on Youtube. I paid $38 dollars for someone to suggest Youtube videos.

MDLIVE Reviews – Page 21