Maven – Car Sharing Reviews – Page 4
5/5 rating based on 76 reviews. Read all reviews for Maven – Car Sharing for iPhone.
Maven – Car Sharing is free iOS app published by General Motors
HORRIBLE Customer Service from Claims
iKaiPo
I am not a fan of making a scene and would consider myself a patient person, however my experience as a first time Maven Gig user has been nothing short of infuriating when I got rear ended. I have waited since Feb 26th (when I initially turned my car in to the repair shop) My account was suspended and i was told it would take up to 20 business days and I still to date HAVE NOT RECEIVED A SINGLE REPLY. I sent 2 additional emails (which is their only way to contact the insurance claims department) and called the customer service line twice, the only thing they told me they could do is email the claims team and ask that they respond to me. If they aren’t responding to me how am I supposed to be left with any certainty that the members services prompting them will make it any better? Additionally I find out today from Member Services that the claim had in fact been investigated but Claims has not communicated anything further that would tell me how to have my account reinstated. Their solution again was to email Claims to reach out to me. I want to like this company and actually enjoyed my experience up until the accident but this just DOES NOT work.
Doesn't work
Russv3
The app wouldn't work for me once I put in my credit card. I called support a few times. They couldn't help.
No Keys is unsafe
ferquent costumer
I’ve been using this service about two years . I really love it . It is very easy and fast the booking and pick up process. Recently they changed the policy that we don’t get the key anymore once we pick up the car . Everything is done by your phone . That means if I have park the car in the middle of nowhere and my phone get stolen , broken or without battery , that I will be not able to enter in the car ( which could have been helpful in situations like that ) , leave the car with all my belongings inside , wait until I buy new phone . In meantime the car might get towed, as we don’t know how much time will take to find a phone , I will be facing towing fees and late fees from Maven .... I gave this 2 star review because I really hope that the operators will read it and take some action to change back the policy for our safety and comfort .
TRASH
omfgwfoj
A similar story to those that have been listed but I reserved a car with Maven and when I get to the garage I notice the side view mirror is hanging off of the car. I call report that the car is not in a safe state that I haven’t even driven the car and I’m told to cancel the reservation wait 5-7 days for a refund but in the meantime I can get a different car 2 miles from where I am currently. Fast forward 3 weeks I need a car to run an errand and Maven Says I’m locked out of my account due to a damage claim. Which is curious because the claim wasn’t mine and I called before I even got in the car to tell maven that the stupid car was broken? Customer service was more than snide when I called saying that of course I’m locked out my account because I reported a claim during my reservation- I tell her that no I did not drive that car I did infect call and later that day I used a different maven car? So instead of fixing the dumb car or even checking that their cars are in good shape the person I talked to sent a false claim even though this person tells me it showed that the car never left the garage. And guess what I’m still locked out of my account and now I have to wait for a new claim to go through to have money given back to me
WORST CUSTOMER SERVICE EVER!!
rohitChawla
WORST CUSTOMER SATISFACTION EVER! The first time I spoke to the customer care was to approve my driving license which had been there on the application for 2 weeks. Once that got resolved, other problems creeped in after 4-5 trips. When I was booking my 6th trip, the credit card that was there on the app, I did not have it anymore. So, I changed the credit card and made my booking through another one which was accepted. After 2 trips with this new credit card, they stopped taking more reservations from it. This is where the screwed-up backend and the worst ever customer care who does not have permission to do anything comes into picture. I was unable to change my card and was unable to make any reservations using the card already on the system. The customer care suggested that I use another credit card using the app and website. All efforts in vain! Then one fine day I again tried to book it using the existing card, it was a success. I was so relieved, but this company can’t provide good services once they have screwed someone. Now I go to the pickup garage and guess what the car is not there. And then again, I waste some time with the customer care executive who are not at all quick learners. They don’t understand their own product. So, we cancelled this reservation and she suggested that we book a new car. And then we end up again with the same issue of not letting us book the car with the existing card or add a new card. Again, a ticket is opened, and it gets too complicated for them to handle this situation. It’s like a vicious loop hole and you can’t seem to get out of it, as these guys would not let you. So, I call back in again after 3-4 days to ask what the status is on my ticket. Then I get to know their real deal that if you challenge them their solution is to block the person’s account based on violation of their policies. I have never had such an experience before and I hope everyone avoids you guys and your unprofessional backend and customer care service.
Don’t waste your time with maven
xxgen03
Compared to the other car sharing maps maven is the worst. I’ve never had so many difficulties trying to book a car with ca2go or Zipcar yet, maven has a lot of tech difficulties in their apps. Whenever I try to reserve a vehicle it won’t allow me it says that I need to check my with my financial institution, yet everything is fine with my bank account and there’s enough money to pay for the vehicle. I’ve already called twice and nothing has been done to address the situation. Inclusively, the second time I called customer service the lady said well for some reason tech hasn’t checked up on your account. I recommend checking other car sharing apps if you don’t want to struggle booking a car.
Totally non-reliant car rental company
appuserequinox
We showed up to the valet garage that had our maven car. They pull up the car and I go to check in on my maven app and the rental shows up as cancelled. I then call maven and they can’t tell me why they cancelled the reservation or what happened or why I was never notified of the cancellation. There only suggestion was to go and book another maven car and give me a $10 promotion code for the inconvenience. It was Mother’s Day weekend so of course there are no other cars available and we were then forced to figure out different travel arrangements that Maven said they would not reimburse. I will never be using this company again and I recommend that if you want a guaranteed car rental, this is not a viable option for that.
Terrible Tech
Marcus Belmont
If I could give this company zero stars I would. I run a tech company and never have I ever used something so inefficient in my career. Completely makes a company like Zipcar look like a genius. Think twice and give yourself a lot of time to troubleshoot the app because it simply doesn’t work. Feel really bad for their customer services reps.
App and company glitches
Shayshaylala695747643256)66
The app keeps updating according to the maven representatives. When this happens, reservations and billing can be affected. They claim if a car gets taken during this time it’s nothing they can do and they insist that you keep calling ever few hours. Seems like once money gets taken successfully things are fine, when the app and company has glitches, they’ll still take your money and possibly have you in a negative balance. All that due to their app not working. What’s the point of the updates if it slows down everything and leaves the customer in a bad place?..