No Keys is unsafe – Maven – Car Sharing Review

I’ve been using this service about two years . I really love it . It is very easy and fast the booking and pick up process. Recently they changed the policy that we don’t get the key anymore once we pick up the car . Everything is done by your phone . That means if I have park the car in the middle of nowhere and my phone get stolen , broken or without battery , that I will be not able to enter in the car ( which could have been helpful in situations like that ) , leave the car with all my belongings inside , wait until I buy new phone . In meantime the car might get towed, as we don’t know how much time will take to find a phone , I will be facing towing fees and late fees from Maven .... I gave this 2 star review because I really hope that the operators will read it and take some action to change back the policy for our safety and comfort .
Review by ferquent costumer on Maven – Car Sharing.