TRASH – Maven – Car Sharing Review

A similar story to those that have been listed but I reserved a car with Maven and when I get to the garage I notice the side view mirror is hanging off of the car. I call report that the car is not in a safe state that I haven’t even driven the car and I’m told to cancel the reservation wait 5-7 days for a refund but in the meantime I can get a different car 2 miles from where I am currently. Fast forward 3 weeks I need a car to run an errand and Maven Says I’m locked out of my account due to a damage claim. Which is curious because the claim wasn’t mine and I called before I even got in the car to tell maven that the stupid car was broken? Customer service was more than snide when I called saying that of course I’m locked out my account because I reported a claim during my reservation- I tell her that no I did not drive that car I did infect call and later that day I used a different maven car? So instead of fixing the dumb car or even checking that their cars are in good shape the person I talked to sent a false claim even though this person tells me it showed that the car never left the garage. And guess what I’m still locked out of my account and now I have to wait for a new claim to go through to have money given back to me
Review by omfgwfoj on Maven – Car Sharing.