Maven – Car Sharing Reviews

DO NOT RENT‼️

MAD AND NEVER AGAIN

I made the worst decision ever going back with this company. Almost $2000 per month to use their raggedy cars! The customer service is ghetto and terrible and Maven does not care about you. I was barely making the car note per week. I was seeing great profit at first but that stopped! Uber and Lyft tremendously slowed down and you darn near have to drive 12 hours to make $100. It wasn’t always this way. And it made no sense to me of why Maven increased their prices by close to $200. Even with doing shipt, door dash, and post mates, it was like working like a slave for pennies. They cut my car off while I was in an unfamiliar neighborhood in the middle of a shipt order. I had no extra money. It was freezing cold out. I was trying to make the rest of my car note money. They charged me an extra $500 on top of the $650 I owed and they’re trying to charge me an extra $366 for a week that I didn’t have the car. I extremely regret doing business with this company and I regret referring the people I’ve referred. AVOID THIS PLACE and just go get a car. Again, AVOID THIS PLACE

Suspended my account

Abe Moe

I didn’t even get to reserve any vehicles for maven gig because for some strange reason my account was suspended and they would not tell me the reason why?!!!

Very slow

caribbean man

I live in Canada and this application is very slow for me. I have the newest iPhone and the latest update and it takes a long time to load available cars, the cost of the reservation and even confirming the reservation. Compared to other apps provided by other car share services I would say this one is the worst in terms of performance. Please see if something can be done about this.

The app doesn’t want me to be Maven’s customer

M.S.Lin

I created my account a few months ago but never had a chance to use it. Last month I needed a hourly rental car, and then I tried to make my first reservation. However, the error “the legal consent documents has been updated, please read and accept them” always popped up. There was no way I can accept the legal consent documents inside the app, neither on the website. I called the costumer service and was suggested to reinstall the app and accept. It also failed, even after I tried the suggestion. I called the costumer service again, and their response was that it might be a bug in the app, and there was nothing they can do as costumer service to get me out of the problem. I ended up using Uber that day, but I didn’t complain that time, since as a software engineer, I understood bugs happen, and the customer service promised me that they will report this issue to the tech team. Now almost one month has passed, in which time a new version has been updated, I reopen the app, try the second time to book my first reservation. The same problem happens. I don’t know what the customer service can do: they cannot help me to manually solve this issue, and they cannot help me to get this bug fixed. The only thing I feel is that I am being rejected to be a maven costumer.

Bay Area student

Brebret3

The app moves very slow and often glitches. If you are a student it makes much more sense to get Zipcar because they have lower rates, more cars available, and better customer service. You can rent zipcars for about 5 an hour where the starting point for Maven is $9

Unacceptable

ahnasia

My account with them was suspended out the thin air for no particular reason. I’m not understanding how my account got suspended out the blue when I was just having difficulties the last time I rented a car from them. The car battery was dead I got charged twice for another rental of a car being as the first car wasn’t in the proper condition for it to be driven. I’am highly upset with the company and the team members as a whole

Worst app I’ve ever downloaded

Waaaj

The worst app I’ve ever downloaded in my life. Been over a year and not a single car is available for maven gig in my market, horrible way to do business and yet they keep emailing you about reserving a car when there is none...

Need to improve the app

rebexcka

Good concept but very glitchy app that would not accept my drivers license and spent forever trying to load when I just continued as a guest.

Reservation not honored

eheybro

Car flat out wasn’t in the lot for the reservation time, and other cars weren’t available at that location, and the next closest location was an hour away. I called the rep and was told there was no way of knowing when the car would return so I should cancel. What’s the point of a reservation if it doesn’t mean the car is reserved? Honestly can’t imagine the use case for a service that’s both blasé about start/end time and simultaneously strict “by the hour”

worse experience ever with maven

AVLShindler

Bad experience with customer service. Does not help at all.

Maven – Car Sharing Reviews – Page 3