Massage Envy Reviews – Page 6
5/5 rating based on 102 reviews. Read all reviews for Massage Envy for iPhone.
Massage Envy is free iOS app published by Massage Envy Franchising, LLC
Online scheduling good but very time consuming
Lllauri
It’s great that I can schedule appts using the app but it’s so frustrating to have to go through so many menus and if I want to change locations I have to go allllll the way to the beginning and start over. Be nice to have 1-2 screens to scroll through but 7-8 is crazy. Still easier than calling but could definitely be improved.
Takes a lot of needless steps
mitzi162
It’s a bit clunky, screens could be condensed for shorter easier use. Have to page back to the front to change massage length etc.
Great Massage
Ikon99
These folks are the best therapists around. Very professional, accommodating and knowledgeable. I have been a member for over ten years.
Design
Awesom1112
The app is designed around a location. If an appt time is not available but multiple ME are in the area, you have to start the entire process over. Takes quite a bit of time to ultimately schedule an appt. it would be better to select the desired massage length, city area, date and then show options of locations and times.
Inconvenient app
AaaaaaaaMT
Two suggestions for the Massage Envy booking app: 1) Please offer a way to modify location at the point where you’re picking dates and times. Part of the reason that people join Massage Envy is for the flexibility of numerous locations and hours; the app should reflect that flexibility. It is really inconvenient and time-consuming to pick a location on the first screen and then click all the way through the other pages, only to have to go all the way back to the first page to modify location when you find that no therapists are available at your first location choice. 2) Please don’t force customers to click through two separate pages of “add on” services every single time they’re trying to book an appointment. The gimmicks are already off-putting in the first place, and it just adds insult to injury when you’re forced to choose/decline the gimmicks every time you want to book an appointment. Per my earlier comment, I often end up having to click all the way back to the beginning (multiple times) to modify the location choice, which means I’m having to click through the gimmicks way too many times. As an aside, it is also off-putting and lacking class that the icons for the add-on services are very phallic. There have been multiple times when I’ve given up on booking an appointment because I’ve run out of time to click through everything and/or simply got get too fed up with the issues mentioned above.
Incredibly frustrating!
joannerosen33
This site often doesn’t recognize my password so I have to select a new one. Once I finally get in, it’s insane having to completely restart searches if you change a procedure or location. Plus I am often told by my favorite esthetician that she had openings on days when the app showed nothing available.
Layla was very helpful! Great customer service
Artymoma
Layla issue issues was very helpful with issues of logging in online. I She Layla was very helpful with issues of logging in online. She went out of her way for me! She is awesome. Thank ent out of her way for me! She is awesome. Thank
It’s just ok
Hezzykp
This app never remembers my location. It should let you see the therapist you want to see and their openings.