Lieferando.de Reviews

Terrible app

sbrown75

(1) Ordered from Dominos Pizza, which was available at my Postleitzahl/Address. Waited over an hour before calling the restaurant, they said they don’t deliver here and hadn’t received the order, in spite of the app telling me otherwise. (2) Order Tracking is totally broken. It hasn’t worked for any order.

The Seamless of Berlin

Arikia

For the lazy/hungover New Yorker in me that will never die.

The worst

DJSammyT5639596

This app is terrible. For weeks they have made it impossible to input questions about pending orders. I had an order come last week which was missing half of the items and still have not heard back regarding a possible refund. I’ve never ordered food from Lieferando which has come in the originally promised timeframe. On top of that, the UI is very confusing and no where near as easy to use as the Deliveroo and Foodora apps.

Horrible Customer Service

xxMaui90xx

Feels like there is one single person taking care of the German requests - nobody is picking up the phone, emails will be answered after ages...it’s frustrating.

Good until something goes wrong

SL-USA

No phone number and no one responds to emails and the supposed real-life delivery tracker is never quite right. I had one order go terribly wrong a couple of weeks ago. Tonight I currently have an order that was placed 90 minutes ago and could not reach anyone, incl the restaurant so I placed an order elsewhere. And...the first restaurant showed up eventually and I had to turn them away. Btw: once they do finally respond to an email, be prepared for a snarky and sarcastic response which will also involve them taking no responsibility. But as mentioned, it is good service until or unless something goes wrong. Update: due to the frustrating experiences I’ve had with them, they issued me a discount code for my next order, which didn’t work...

Delivery is abnormally too slow

Terra Nuwhole

Ordered my food at 18:30, it is now 20:32 and i am still waiting. I could’ve took the tram, picked-up the food and ate an hour ago, deliveroo and foodora had faster delivery

Lieferando took my money like it was nothing

BillyT86

While visiting Germany I downloaded the app to order food because I saw it advertised everywhere. Thought it would be nice to use and decided to order food through the app. Ordering process was easy. Filled out all the proper information such as where i was staying contact information etc....the app said the food would arrive in 45 minutes and after 1hour and 15 minutes my food never showed up. Another hour later and no food. By this time the restaurant from where I ordered was closed so now I knew for sure i wouldn’t receive the food. I sent a request to liefernado about getting my money back and this was their response (a week later might I add) “the delivery service told us that they neither were able to find you at the given address nor could reach you with the provided telephone number during the ordering process. We’re sorry but we can’t cancel the order and refund the money because the delivery service would suffer a loss” they claimed that I could contact the restaurant to ask for a solution from them but since their response was so slow I had already left Germany after that time. After a few more long worded emails to them I gave up arguing with them. This by far is the worst app i have used on my phone period. I HIGHLY recommend you stay away from this non functional app.

Lieferando.de Reviews – Page 10